Delivering a superior customer experience starts with streamlining how employees are organized and how they handle customer inquiries. How can you start to transform your customer experience?

Improving your customers’ digital experience starts inside your business, with a successful digital transformation. Adopting a communications and collaboration solution is the key.

Download the Digital by Design Infographic
Transforming your customers’ experience

Connex Web Series - Season 1 Episode 4

71% organizations will use more digital engagement tools in the next three years.

Wainhouse survey, sponsored by ALE, 2018

Help your teams serve customers faster and better with a collaboration solution that:

Integrates into customer facing websites and mobile apps

Leverage Cognitive Communication: Customers can use text or voice commands to interact with natural language bots. It’s easier for them to get help. These smart bots streamline workflows by providing immediate answers to questions and problems.

Discover Cognitive Communications

Is easy to use in the office and on the go

Teams are becoming increasingly mobile. The cloud enables them to have the same experience at their desks, on their laptops, or on their smartphones.

Connects teams across locations with zero risk to your security and network architecture

We help your teams work together to deliver a superior customer experience. We offer over-the-top cloud services that connect all your locations, as well as remote workers, using collaboration services. Get your teams in sync and offer the unbeatable digital experience customers expect.

Lets IT department control who uses the service

With almost 100 years’ of experience serving businesses and organizations of all sizes, ALE understands the importance of your intellectual property. 

We ensure that your communications are encrypted and that your data will never be shared for commercial purposes. As well, our data centers are located in privacy-conscious countries, and you control who has access to the solution. 

One of the most significant drivers for digital engagement is making communications easier and faster for their internal organizations.

A recent survey conducted by Wainhouse Research


Combining voice and collaboration features can help you transform a customer experience into a true competitive advantage. When teams work together across locations with ease and fluidity, using smart bots, chat, audio or video, they can communicate better with your customers.

In-depth Offer

Deliver a superior customer experience with the Alcatel-Lucent Enterprise unique, cost effective award-winning hybrid cloud solution that connects with your business communications infrastructure.

 

Rainbow™, the cloud-based collaboration service from Alcatel-Lucent Enterprise, empowers individuals and teams to connect and collaborate efficiently with colleagues, business contacts, and customers.

ALE Rainbow - Transforming customer experiences


Serve customers better with an integrate front and back office system

The Alcatel-Lucent Enterprise collaboration application provided by our hybrid cloud solution lets your team combine voice and collaborative features and benefit from a unified, user-friendly experience and serve customers better. 

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Improve your bottom line

Rainbow reduces your costs by boosting employee productivity and helping you retain clients. It offers flexible purchasing options that match your needs at every step of your digital transformation journey. Choose the model that best suits your needs.

Choose the Rainbow model that best suits your needs
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