20-Jul-2016

OpenTouch Conversation tutorials made easy.

I consider myself a rather good cook. I like to cook, and to eat, and love almost everything related to food. Nowadays I look at recipes to get the whole idea of the meal, then work it up on my own. But when I started getting hooked on cooking, I was very far from being able to do that with confidence.

I imagine it happens to almost everyone, that relatable moment when you want to do a simple action, but have no idea how to do it. In cooking, that happened when I first came upon words like “blanch the onions” or “sautéed meat”.

And here is where the magic of YouTube begins. Two clicks, a few letters on my keyboard and I can find a video explaining what a sauté of veal is, and how to make it. A short, very focused and easy to repeat video is available to help me to hone my skills at home, instead of going to cooking classes and asking a chef.

That is what “How To” videos are all about: Helping people to understand short actions, and how to do them on their own. This kind of video is not only available for cooking -- just type “how to” on YouTube and you will see the range of videos available, from “how to draw” to “how to tie a tie”, every topic is covered (or close enough).

Knowing all that, when I started using the Alcatel-Lucent OpenTouch® Suite applications, of course I searched for videos. I first watched complete tutorials videos like the one for OpenTouch Conversation for PC. These videos are useful because they show a complete use case with features and applications to your daily job that you might not even know existed.

So it was handy when I discovered the OpenTouch Conversation 2.2 Tutorials -- they are short videos (from 25 to 50 seconds – but truly helpful), focused on one and only one action. Perfect for someone who knows how to navigate through the app but needs information on specific topics. Last but not least, these videos will be updated at every new release, helping people understand the new features more easily.

Let me add this little tip, if you binge watch them by viewing the whole playlist, you might even discover some features you had absolutely no idea existed! For example, did you know that you can use OpenTouch Conversation as a softphone? Well now you do! Happy viewing and hope you find these “how to’s” helpful. Let me know here!

Tags - Unified Communications

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