'Mobility' has been finding its way into companies since the 90's, but the proliferation of smartphones and tablets has accelerated the adaptation of mobility features and services.
The definition of Business Mobility is constantly evolving as new technologies and trends are introduced. At its core, Business Mobility is about empowering employees working out of the office and using their mobile device to perform business related tasks.
The mobility movement took root as employees began to purchase their own smartphones and tablets and encouraged (if not pleaded) with their companies to integrate some of their basic work functions such as, business emails, calendars and access to company contacts.
A change in attitude
Even small businesses that were initially reluctant to embrace the mobility revolution are now encouraging employees to go mobile. They discovered that removing the constraints of being anchored to a desk in a traditional 9 to 5 environment resulted in an increase of employee productivity, as well as an increase in employee satisfaction. Not only did the advantages of being mobile make them more productive and responsive to customers, it also provided a better balance between their professional and personal worlds.
In addition to simply embracing and allowing employees to use their devices to manage emails and calendars, businesses began to actively seek out new ways to add additional capabilities and functions to the mobility portfolio. In addition to incorporating access to cloud storage services so employees could access and share important documents, they also began to incorporate mobile applications that enable employees to complete company functions such as manage stock, book travel and manage company expenses.
Integrating the mobile device into the company’s communication network
The next logical phase in the evolution of mobility is to get one step closer to the ultimate goal – a single device for every user’s communication needs, both personal and professional. To accomplish this, we need to integrate the employee’s mobile into the company’s communications infrastructure, making the mobile an extension of the company phone system. The benefits of this level of integration would allow the user to access business grade telephony services from their mobile device such as:
• Access to the corporate directory and contacts
• A single business identity regardless of location or device being used
• Notification and access to business voice mails and instant messaging
• The ability to initiate multiple calls, transfer calls and manage conference calls on the company phone system from your mobile device
• Unified business communications history, all calls, missed calls, voice messages and instant messages across all of your devices
• Enabling the user to switch the conversation from their mobile device to their business device without interrupting the call
Is this the beginning of the end for the Office Desk and Deskphone?
Providing your employees with the capabilities described above eliminates the need to provide every employee with a dedicated company deskphone, which in turn can also eliminate the need for a dedicated desk for every employee, providing significant savings opportunities in reduced communications equipment and real estate. You can provide your mobile workforce with a hot desk, and employees can shift to other rooms or out the door seamlessly.
With a proven business mobility strategy, companies will be in a better position to address the needs of their customers from any location and in real-time. It’s a strategy that can assist you company in improving employee productivity, drive customer satisfaction and reduce company communications costs. The era of convincing businesses of the benefits and applications of a mobile workforce is complete. It’s no longer a question of if and when – it’s about ‘what’s next’. Learn more about how Alcatel-Lucent Enterprise can assist you in developing and deploying a Business Mobility strategy at https://www.al-enterprise.com/en/products/applications/opentouch-conversation#
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