Smart communication technology in healthcare

Patrick Hourtoulle
June 07, 2019

In the healthcare industry, smart solutions can free up clinician time and save money, to deliver the best possible patient care.

It’s widely recognized that billions of dollars are wasted each year in the healthcare industry due to poor communications. The waste comes in the form of everything from delays in clinician’s exchanges, to physician-patient interactions, to alarm fatigue resulting in delays in response that can impact patient care. In today’s budget constrained environment, wasted time means wasted money. Optimizing communications frees up time and money so that healthcare professionals can attend to patient care, and really, isn’t that what it’s all about?

Today healthcare providers face a wide range of challenges, including figuring out how to optimize their digital transformation to empower staff with mobility and improved communications. They need a solution that improves the patient experience and at the same time supports their healthcare professionals.

Healthcare medical staff connected for blog post

Smarter than ever

The healthcare industry is on the cusp of being ‘smarter’ than ever. Like other industries, healthcare is moving into the world of Artificial Intelligence (AI) and chatbots, and advanced cloud-based offerings such as Location-based Services (LBS). For example, new applications let patients interact efficiently with chatbots, manage appointments, and get notifications. This frees up clinician’s time to focus on activities where their knowledge can make a real difference. As well, caregivers can remotely monitor patients and optimize time by providing timely answers to questions patients may have. And, in crisis situations, a smart and connected hospital can manage incoming patient transfers, mobilize teams, and set up emergency triage areas.

Connection is key

However, a successful communication strategy cannot happen in isolation. Organizations recognize that they need to stay connected, both internally and externally. And, it’s not just about people. It’s also about making sure that processes and ‘things’ stay in sync.

New advanced services help clinicians monitor patients, share information, plan meetings and communicate in real-time. Applications provide the communications and collaboration tools that keep everyone connected. Intelligent solutions that include Medical Internet of Things (MIoT) devices let caregivers focus on higher-value activities such as collaborating to address complex healthcare issues, and engaging in more meaningful interactions with patients.

Delivering smart healthcare solutions

The future is all about being smart, connected and informed while maintaining a human touch. It’s not about replacing healthcare professionals. It’s about elevating patient care with advanced technology.

With Alcatel-Lucent Rainbow™ healthcare providers can simplify and secure discussions, optimize the flow of information in the hospital environment, and better serve patients. Using Rainbow, clinicians can keep track of presence status so that they can identify which colleagues are available for an impromptu consultation; they can share documents pertinent to patient care; and they can quickly message each other with the touch of a button. The Rainbow API also means that companies can embed communication and collaboration tools into the healthcare systems they're already using. Dedicated apps and wearables will even make it possible to transmit information to patients so that they can manage their own care, and make better use of health resources.

With connected devices and AI, ALE is helping to pave the way for things like telemedicine, and monitoring patients to help track their health during periods of recovery and illness management.

What does the future look like?

AI will be significant as we move forward. While ALE doesn’t actually provide AI, ALE does play a critical role in connecting the tools that make it all possible. AI connections enabled by ALE solutions will provide clinicians with the data and insights they need to make life-saving decisions.

Patients and visitors can also benefit from in-door LBS that provide wayfinding, geo-referencing, geolocation, and behavior analytics. Patient and visitor focused apps make these services easy to use and convenient.

The healthcare industry is evolving towards a more preventative, predictive, participatory, and personalized environment. Digital transformation that delivers improved communications will be essential to address today’s demand for mobility and connectivity.

Learn more about the comprehensive range of ALE solutions for both the hospital and healthcare environment.

Patrick Hourtoulle

Patrick Hourtoulle

Solution marketing manager for Healthcare (Communications Market Enablement team) at ALE

Patrick is responsible for marketing and communicating on ALE communications solutions (value propositions, blogs, use case, etc.) for the healthcare industry.

He started his career as a developer engineer, then has gone on to work for nine years as a presales voice expert to support the ALE presales community. Since 2016, he has continued to bring his deep expertise to develop the communications marketing messages in the Healthcare team.

About the author

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