45 ParkLane

45 ParkLane achieved operational efficiencies and an improved guest experience with Alcatel-Lucent Enterprise solutions.

Country: United Kingdom
Industry: Hospitality
Solution: Business Telephony

45 Park Lane is the latest addition to the Dorchester Collection, a luxury hotel group with sites in Los Angeles, Paris, Milan and Geneva. It opened in 2011, and has already established itself among international travelers at the top end of the hospitality sector. A range of features help differentiate 45 Park Lane in a crowded London hotel market, including bespoke furniture, contemporary artwork, a media room and the first European location for celebrity restaurateur, Wolfgang Puck.

45 Park Lane, United Kingdom Customer Reference Photo

Alcatel-Lucent enabled us to put together what we felt was a very good comprehensive package that enabled our customer to control their room from the handset.

Marc Campbell, Chief Information Officer, 45 ParkLane

45-ParkLane

45 ParkLane Customer Video

Challenges

Deploy a single, central device to control all in-room features such as climate, lighting, media and phone
The flexibility to be able to add new features as and when required
A portable solution which allows guests to move around with no loss of functionality
Technology had to match the type of luxurious products that our customers would have in their home

Products & Solutions

Product:

OmniTouch 8082 My IC Phone
Smart Guest Applications

Solution:

Business Telephony
Hospitality solutions

Benefits

Better guest experience
Strengthened customer loyalty
Improved guest access to services
Higher revenues per room
Streamlined operations
Greater operational efficiencies

45 ParkLane achieved operational efficiencies and an improved guest experience with Alcatel-Lucent Enterprise solutions.

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