Alcatel-Lucent Enterprise and Ucopia showcase a common digital offer for hoteliers at the Food Hotel Tech 2019 tradeshow in Paris

Alcatel-Lucent Enterprise, French market enterprise communications solutions leader, announces its presence at Food Hotel Tech 2019, French hospitality digital innovations tradeshow, on March 18 and 19 2019, in Paris, Hall B.

On stand G37, Alcatel-Lucent Enterprise and UCOPIA will showcase a common hospitality solution: Wi-Fi access points, a guest portal, personalized proximity marketing services, advanced room sets with room automation and voice-controlled digital butler, a communications and collaboration platform as-a-service (CPaaS/UCaaS) integrating artificial intelligence (A.I.) capabilities. A truly immersive guest experience, built on a converged and secured network. 

The ALE demonstrations will focus on an end-to-end digital guest and employee experience featuring innovations such as:

  • The new OmniAccess®Stellar WLAN series for guestrooms, lobbies, exterior spaces
  • A.I. integrated in the advanced room sets with voice-controlled eConcierge services
  • Rainbow CPaaS (communications-as-a-service platform) allowing to connect the entire hotel ecosystem including humans, chatbots, connected objects and business processes
    Mobility and collaboration solutions for the employees
  • Smart and connected guestrooms with room automation control
  • Location-based services
  • Cloud services

The UCOPIA guest portal allows guests to use a virtual concierge for ordering personalized services such as room service, recommended sightseeing, promotional hotel offers or for talking directly with the hotel staff.  

Jean-Philippe Lenot, Europe & North Africa Hospitality Responsible at Alcatel-Lucent Enterprise, will present the company vision during the conference « The future, now: The guest experience, at the core of the hospitality concept », on Tuesday 19th 2019 at 14h45. 


“We have been accompanying hoteliers in the past 20 years and we care deeply about their successful transition to digital guest engagement and secure mobile services. We have consequently enriched our partner ecosystem to answer the diverse specificities of the market. Wi-Fi is still a top amenity today, for both guests and employees. It is also an essential step in the hospitality industry digital transformation. We are partnering with Ucopia today to expand our ecosystem and answer the hoteliers’ and their guests’ requirements. And become an end-to-end solution provider for hoteliers, with a complete and fully converged offering.” Nicolas Duez, WLAN Business Division Head, Alcatel-Lucent Enterprise

UCOPIA is the European leader in Wi-Fi connectivity and personalized proximity experience. UCOPIA empowers organizations to monetize their Wi-Fi network infrastructure, transforming the way people work, collaborate, communicate, learn and have fun. Our guest access solutions are secured, easy to use and adaptable to heterogeneous and complex environments. UCOPIA transforms the Wi-Fi network in an intelligent proximity medium thanks to a Wi-Fi analytics offer that considerably enriches guest experiences with the right information, at the right time and the right place. The UCOPIA solutions and services cover diverse markets including enterprises - from large to SMBs - retail, healthcare, public spaces, education, hospitality, supported by a global network of resellers. Founded in 2002, it gathers today 45 team members in the Paris headquarters, but also in offices in the UK, Germany or Dubai. 
Learn more: https://ucopia.com  
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* The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
In the digital era, as consumption models change, the THL sector is in constant research of solutions to further enrich and personalize each guest experience. Often under-estimated by industry professionals, the Wi-Fi network is an excellent lever, capable of promoting highly-targeted promotional and informational content to guest mobile devices. Our partnership with Alcatel-Lucent Enterprise will allow us to offer hoteliers a turnkey solution made of secured Wi-Fi and high performing proximity marketing services.

Duc Phan, Strategy and Products Director, UCOPIA