Latest customer service workflow solutions to be demo'd

ALE, operating under the brand Alcatel-Lucent Enterprise, together with technology partners Altitude, technology experts and TeleSys will present the very latest developments in contact center solutions at Call Center World (CCW) 2016 in Berlin. The Alcatel-Lucent OpenTouch® Customer Service Suite

CCW 2016 is Europe’s biggest event in the field of customer service, focusing on the digital transformation of the customer journey, while providing an opportunity for visitors to get hands-on with industry leading technology.

Attendees will be able to see the Alcatel-Lucent Enterprise end-to-end customer service solution, designed to solve and close all customer issues across multiple departments. Its workflow module introduces automated multi-step communication, that manages these processes in a holistic way and provides appropriate tools to manage them across all departments of the company.

Altitude is a technology partner and will be highlighting Altitude uCI (Unified Customer Interaction). Altitude uCI is a modular software platform that can handle all customer interactions for contact centers as well as for all other organizational areas. More than 1,100 customers worldwide use Altitude uCI for customer service, telemarketing, help desk and public administrations.

Technology experts is an integration partner that offers extensive planning, integration and maintenance of a business's entire communications needs with a focus contact center solutions. At the event it will be demonstrating the power of social media integration for joining the customer conversation and reacting to social media storms.

TeleSys is an application partner and will be showcasing the TS Agent panel, based on the Alcatel-Lucent Contact Center Distribution (CCD) platform. This puts relevant information (eg CTI, presence) and statistics at agents fingertips and integrates additional features, such as call-back service, to ensure that no interactions are missed.