1/27/2016

Overview

  • 360° Contact-center and workflow solution supports customer communications across all channels and all departments
  • Technology showcased at Call Center World (CCW 2016), 23 to 25 February 2016, Estrel Congress & Messe Center, Berlin, Hall 2, Booth E19

ALE continues innovation for customer service contact center technology demonstrating latest workflow technology and more at Call Center World.

Latest customer service workflow solutions to be demo'd

ALE, operating under the brand Alcatel-Lucent Enterprise, together with technology partners Altitude, technology experts and TeleSys will present the very latest developments in contact center solutions at Call Center World (CCW) 2016 in Berlin. The Alcatel-Lucent OpenTouch® Customer Service Suite

CCW 2016 is Europe’s biggest event in the field of customer service, focusing on the digital transformation of the customer journey, while providing an opportunity for visitors to get hands-on with industry leading technology.

Attendees will be able to see the Alcatel-Lucent Enterprise end-to-end customer service solution, designed to solve and close all customer issues across multiple departments. Its workflow module introduces automated multi-step communication, that manages these processes in a holistic way and provides appropriate tools to manage them across all departments of the company.

Altitude is a technology partner and will be highlighting Altitude uCI (Unified Customer Interaction). Altitude uCI is a modular software platform that can handle all customer interactions for contact centers as well as for all other organizational areas. More than 1,100 customers worldwide use Altitude uCI for customer service, telemarketing, help desk and public administrations.

Technology experts is an integration partner that offers extensive planning, integration and maintenance of a business's entire communications needs with a focus contact center solutions. At the event it will be demonstrating the power of social media integration for joining the customer conversation and reacting to social media storms.

TeleSys is an application partner and will be showcasing the TS Agent panel, based on the Alcatel-Lucent Contact Center Distribution (CCD) platform. This puts relevant information (eg CTI, presence) and statistics at agents fingertips and integrates additional features, such as call-back service, to ensure that no interactions are missed.

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As well as the latest technology, this year we really wanted to focus on the strength of the Alcatel -Lucent Enterprise partner network in delivering tailored solutions and real business outcomes. We are joined at this year’s event by some of our key partners in the field to demonstrate how we work together to deliver the right end-to-end solution - from design, to deployment, to service management. At this year’s event, alongside our partners, we bring together four leading experts to demonstrate the best solutions for better customer service - for any business.

Alexandra Biebel, Director, Marketing & Communications, ALE DACH

About Us
We are ALE. Our mission is to make everything connect to create the customized technology experience customers need. We deliver networking and communications that work for your people, processes and customers from your office, the cloud or in combination.
A heritage of innovation and dedication to customer success has made ALE, marketed under the Alcatel-Lucent Enterprise brand, an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. ALE has a global reach and local focus with more than 2200 employees and 2900+ partners who serve over 50 countries.
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Press Contact:
Tracy Duprée
T: +1 818 878 4408