3/18/2019

Quicktext and Alcatel-Lucent Enterprise to address the AI-powered voice assistant market for the hospitality industry.
 

Paris (France), March 18, 2019 - Alcatel-Lucent Enterprise and Quicktext, guest communications platform for hotels, will address together the AI-powered voice assistant market for hotel guestrooms. The first joint service will be available on the market in the fourth quarter of 2019.

The voice assistant accompanies guests throughout their entire journey and across all channels. It starts with trip planning, selecting a hotel, and booking. Followed by guest support during their stay through to check-out. It enables end-to-end, seamless personalized services for guests through voice-command interactions with connected objects and services such as: Light or TV switches, room automation (curtains, blinders, room A/C), room service or other hotel services. The voice assistant answers guest requests and questions such as, “I need to order a taxi,” “What time is breakfast?”, “What is the Wi-Fi code?”, “Can I smoke in the room?”, and so on.

This is possible thanks to Alcatel-Lucent Rainbow APIs that are based on open-standards technologies for hospitality, which Quicktext interfaces to offer voice-command services to guests and employees on room sets and mobile devices.

Daniel C. Doppler, Quicktext President, at the Alcatel-Lucent Enterprise Analyst Conference, 2019

“Partnerships in the digital era require close technical collaboration and talent sharing as organizations cannot be singularly efficient in all fields. In today’s hospitality market, the guest experience is of foremost importance, with a focus on solving real guest problems. This is best achieved when partners share customer preferences data rather than adding new functionalities.”

Jean-Philippe Lenot, Hospitality Manager, Europe & North Africa, Alcatel-Lucent Enterprise

“The strong trend in voice-assisted guest services is becoming a key differentiator for today’s hotels, besides being a complement to the existing staff availability or for repetitive tasks. The alliance with Quicktext will allow hotels to manage not only guest requests but also guest data and therefore develop and implement new services around the most frequently requested topics. The ongoing joint effort of ALE and Quicktext will enable other new intelligent guest services in the coming quarters.”

About Quicktext
Quicktext is an AI solution for the hospitality industry which enables improved communication processes and enhanced experience between hoteliers and their clients. It helps hotels manage guest communications from a single platform by connecting to the hotel PMS and allowing for automated targeted messages to the relevant instant communication channels like Live Chat on the hotel website, WhatsApp, Facebook Messenger, SMS, Alcatel-Lucent Rainbow for guests, Expedia, Booking.com, etc. Quicktext is supported by an AI-powered chatbot for hotels, engaging in 8 languages with website visitors, answering their queries and processing their requests. https://www.quicktext.im
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* The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Partnerships in the digital era require close technical collaboration and talent sharing as organizations cannot be singularly efficient in all fields. In today’s hospitality market, the guest experience is of foremost importance, with a focus on solving real guest problems. This is best achieved when partners share customer preferences data rather than adding new functionalities.

Daniel C. Doppler, Quicktext President

About Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect.
ALE provides digital-age networking, communications and cloud solutions tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact.
Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than 830,000 customers in 100 countries around the world.
The privately-owned company with headquarters in France has over 2900 direct business partners worldwide, achieving an effective global reach with a local focus.
For more information: www.al-enterprise.com.
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