Quicktext and Alcatel-Lucent Enterprise to address the AI-powered voice assistant market for the hospitality industry.
Paris (France), March 18, 2019 - Alcatel-Lucent Enterprise and Quicktext, guest communications platform for hotels, will address together the AI-powered voice assistant market for hotel guestrooms. The first joint service will be available on the market in the fourth quarter of 2019.
The voice assistant accompanies guests throughout their entire journey and across all channels. It starts with trip planning, selecting a hotel, and booking. Followed by guest support during their stay through to check-out. It enables end-to-end, seamless personalized services for guests through voice-command interactions with connected objects and services such as: Light or TV switches, room automation (curtains, blinders, room A/C), room service or other hotel services. The voice assistant answers guest requests and questions such as, “I need to order a taxi,” “What time is breakfast?”, “What is the Wi-Fi code?”, “Can I smoke in the room?”, and so on.
This is possible thanks to Alcatel-Lucent Rainbow APIs that are based on open-standards technologies for hospitality, which Quicktext interfaces to offer voice-command services to guests and employees on room sets and mobile devices.
Daniel C. Doppler, Quicktext President, at the Alcatel-Lucent Enterprise Analyst Conference, 2019
“Partnerships in the digital era require close technical collaboration and talent sharing as organizations cannot be singularly efficient in all fields. In today’s hospitality market, the guest experience is of foremost importance, with a focus on solving real guest problems. This is best achieved when partners share customer preferences data rather than adding new functionalities.”
Jean-Philippe Lenot, Hospitality Manager, Europe & North Africa, Alcatel-Lucent Enterprise
“The strong trend in voice-assisted guest services is becoming a key differentiator for today’s hotels, besides being a complement to the existing staff availability or for repetitive tasks. The alliance with Quicktext will allow hotels to manage not only guest requests but also guest data and therefore develop and implement new services around the most frequently requested topics. The ongoing joint effort of ALE and Quicktext will enable other new intelligent guest services in the coming quarters.”