Technology Enabling the Aged Care and Nursing Home of the Future

The world’s population is ageing: virtually every country in the world is experiencing growth in the number and proportion of older persons in their population.

The number of older persons — those aged 60 years or over — is expected to be more than double by 2050 and to more than triple by 2100, rising from 962 million globally in 2017 to 2.1 billion in 2050 and 3.1 billion in 2100. Globally, population aged 60 or over is growing faster than all younger age groups.

Aged care is not Healthcare, so we need to look at Aged care with a different perspective than Healthcare. It is about keeping the aged comfortable and safe and as healthy as they can be in the last years of their life.

Aged care faces some of these key challenges today:

  • Ease the operations of the care staff while not being too invasive to the residents
  • Evolutions in mobility and the IoT are directly impacting network infrastructure, driving enterprises to fundamentally reconsider their technology choices
  • The aged care provider is entering a new realm of hyper-connectivity that enables residents to have the same technology experience they would have at home, coupled with professional medical and aged care.

When Alcatel-Lucent Enterprise (ALE) was commissioned by Thomas Holt in Australia, the key challenges were taken largely into consideration. Being an aged care provider, Thomas Holt offers services in Community Care, Independent Living, and Residential Aged Care.

Thomas Holt needed to give care recipients more independence to achieve greater levels of customer experience by focusing on resident-centered care and creating a point of difference in the marketplace.

Thomas Holt recognises that Alcatel-Lucent Enterprise (ALE) provided all of the IT infrastructure for Australia’s most advanced aged care smart building from managing geolocating, circadian rhythm lighting, complete building control, people and asset tracking, machine learning, ubiquitous entertainment and communication systems as well as single source of truth dashboard. Every aspects supports the connectivity of operator’s business functions.


Thomas Holt is facing competition from industry-disrupting companies who offer at home services, like food delivery and entertainment. As such the aged care provider is entering a new realm of hyperconnectivity that enables residents to have the same technology experience they would have at home, coupled with professional medical and aged care. To meet the challenge head on, Thomas Holt placed technology at the heart of its strategy to gain a competitive advantage in the marketplace. The organisation was looking for a forward-thinking partner to build an industry-leading technology ecosystem.

The Big Picture:

ALE solution offered the functionalities required to build a next generation network backbone. Having understood the specific challenges and opportunities in the Aged care Industry ALE offered the innovative solutions to support Thomas Holt’s vision for LiveCare360 and their overall Digital Transformation.

The Transformation:

Technical: The OpenTouch Notification Service facilitates the integration of key systems like nurse call systems, entertainment systems, meal ordering system, and the clinical management system. The critical infrastructure provided by ALE, including WiFi, LAN and the OmniPCX Enterprise Communication Server, enables Thomas Holt to innovate and continually improve services for clients and staff.

Financial: Thomas Holt is becoming a leader by offering non-intrusive and ambient care in a ground-breaking way for the Aged care industry. The technology improvement reduces administration and allow the nurses to spend more time caring for residents.

User Experience: Residents’ health status is monitored 24/7 using collected data. Real-time carer alerts and building automation support timely client care. Mobility is critical to Thomas Holt’s service delivery. The solution gives nurses access to critical client information wherever they are. LiveCare360° allows residents and carers access to the information available at Thomas Holt facilities and vice versa, improving service quality for in-home care.

                       "Published in September Issue of Ageing Asia Journal"

An experienced director focused on the public sector, Dirk is helping Smart Cities and Government organizations in the region succeed in their Digital Transformation journey. As a former Communications VP and Cloud sales leader for China, Dirk has a deep knowledge of end-to-end and converged solutions (network, communications, unified communications and collaboration, video, contact center, cloud, on-demand and XaaS models) and a deep understanding of the challenges and requirements of Asian customer organisations.
* The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.

About Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect.

ALE provides digital-age networking, communications and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact.

Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than a million customers all over the world.

With headquarters in France and 3,400 business partners worldwide, Alcatel-Lucent Enterprise achieves an effective global reach with a local focus.

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