The 5-star Emirates Palace hotel uses ALE Mobile Guest Smartphone to deliver services and a better guest experience.

Five-star hotel implements innovative Mobile Guest Softphone solution, the first in the Middle East

Emirates Palace, the renowned luxury hotel in Abu Dhabi, has implemented a mobile services tool to provide guests a new comprehensive personalized mobile experience. The solution, offered by ALE, operating under the Alcatel-Lucent Enterprise brand, connects guests with hotel services via their own smartphone device for an enhanced guest experience.

Located in the heart of Abu Dhabi, Emirates Palace is a five-star luxurious hotel operated by Kempinski Hotels S.A. with 394 rooms and suites, award-winning restaurants and conference facilities. Known for its world-class service and distinct architecture and history, the Emirates Palace IT team were looking for a way to further improve this service by allowing guests to seamlessly connect with the hotels services and facilities.

The Alcatel-Lucent Enterprise Mobile Guest Softphone solution enables guests to leverage BYOD and connect 24/7 to enable a better way to interact with the hotel facilities, as well access free in-hotel voice communications via the hotel’s wireless network. Guests’ devices automatically become part of the hotel telephony system and are associated with respective rooms via a simple QR code scan. This allows guests to make outside calls at hotel standard rates, rather than more expensive roaming services. Additionally, the mobile concierge application makes it easy for guests to add popular extensions of the hotel that can enhance both their guest experience and support new revenue streams for the hotel. Furthermore, guests are able to connect and register multiple devices per room, which allows them to communicate for free within the hotel premises, which is ideal for tourists or families who can then avoid roaming charges to call each other.

Al Futtaim Technologies, an Alcatel-Lucent Enterprise premium partner, provided the installation and deployment services. Emirates Palace is the first hotel in the region to implement this innovative Alcatel-Lucent Enterprise solution, turning their smartphones into an extension of their in-room phone and delivering a truly personalized connected experience.

Mehmet Akdeniz, Director of IT and AV at Emirates Palace said, “As part of mobility and innovation strategy, we were looking for a unique service that would offer our guests an enhanced experience unmatched by any other hotel. We value our relationship with Al Futtaim Technologies, and their ability to accommodate Alcatel-Lucent Enterprise solutions into our infrastructure by creating specific application requirements tailored to our existing infrastructure. Guests nowadays are looking for hotels to offer smartphone services, and with this solution we are able to offer a one-of-a-kind experience by allowing the guest’s devices to connect to our hotel services and they have responded positively to it so far.”

Xavier Mongin, Regional Director, Hospitality, Middle East and SE Africa, ALE commented, “Hotels nowadays need to keep abreast with the latest technologies in order to attract travellers.The opportunity to showcase our vision in continuously adopting new technologies to meet the growing needs of the market is valuable to us. We are pleased to launch this solution for the first time in the region with Emirates Palace, which complements the brand’s vision of offering a unique luxury guest experience.”

Dawood Ozair, Senior Managing Director, Al-Futtaim Engineering & Technologies added, “Customers are changing traditional methods of communications by using smartphones/mobile devices more often, demanding constant connectivity whilst on the move. Our implementation of the Alcatel-Lucent Enterprise mobile application offers Emirates Palace a chance to increase revenues and allows guests to call and access hotel services from mobile devices for free from inside the hotel.”

About Us
Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with 2700+ employees in 100+ countries worldwide, with headquarters near Paris, France.

With communications, networking, and cloud solutions for business of all sizes, our team of technology experts, service professionals, and 2900+ partners serve more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements. This provides tangible business outcomes through personalized connected experiences for customers and end users.

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About Emirates Palace
Built as an iconic landmark showcasing Arabian culture at its finest, Emirates Palace, managed by Kempinski, has created an enviable niche in luxury hospitality. Welcoming world leaders, business travellers and holiday-makers from around the world, Emirates Palace offers a memorable and unique experience unparalleled in Abu Dhabi through contemporary facilities and personalised service. 
Situated on 1.3 km of private beach, Emirates Palace comprises 394 rooms and suites carefully designed and furnished to offer guests superior comfort and luxury. With spectacular views of the manicured lawns or the glistening blue waves of the Arabian Sea, every room promises a palatial experience. A variety of 14 award winning restaurants, cafés, lounges and bars highlight cuisines from around the world. The resort’s leisure facilities include two outdoor temperature-controlled swimming pools, the Emirates Palace Spa, tennis courts, a marina and state of the art fitness centres.

Emirates Palace is the premier meeting and conference destination in Abu Dhabi, attracting business drivers and influential decision makers from around the world. With a total meeting and conference space exceeding 23,000 square feet, Emirates Palace plays host to a spectacular cultural calendar with events that have included the Abu Dhabi Film Festival and the Coutts Polo at the Palace.

When everything connects the right way, information, people, teams and your entire business will work together, better. It’s a simple, yet powerful idea. It’s our way of working.

Jack Chen, CEO, ALE

About Us

About Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect.

ALE provides digital-age networking, communications and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact.

Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than a million customers all over the world.

With headquarters in France and 3,400 business partners worldwide, Alcatel-Lucent Enterprise achieves an effective global reach with a local focus.

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Carine Bowen