4/1/2019

What does certification consist of and what does it mean for customers?

We are excited to announce that Alcatel-Lucent Enterprise has been certified ISO/IEC 27001:2013, delivering peace of mind to our customers.

Being ISO 27001 certified is an important security requirement for delivering our services to our customers. ALE has demonstrated it has excellence practices in place for data management in a safe environment. 

AFNOR certification body with 20 years’ experience with ISO/IEC certifications, has delivered an ISO/IEC 27001:2013 certificate for the ALE Information Security Management System.

This ALE certificate addresses the design, implementation and support of cloud-based solutions to integrate customer business processes.

What is ISO/IEC 27001:2013?

ISO 27001 is an internationally recognized standard for addressing security risks and asset management in an Information Security Management System (ISMS). A company ISMS integrates the set of policies and procedures to manage information security with a risk-based approach, and with a continuous improvement mindset.

What does the certification mean?

ISO 27001 certification is the process of verifying that ALE implement the best-practices for information security management and it demonstrates that we meet all the stringent requirements. It means that we are properly managing information risks to protect the security of our customers data.

The certification’s scope covers the following activities:

  • Business Cloud Services:
    • Alcatel-Lucent Rainbow™
    • Alcatel-Lucent OmniVista® Cirrus, and
    • Alcatel-Lucent Cloud Connect Operations
  • Customer support and related business processes:
    • ALE Welcome Center
    • Technical Support of Network Business Division and Communications Business Division
    • Customer Care of Cloud Communications Business Division

How does certification impact customers?

Professional services, support services, cloud services and all back-office functions such as legal or IS/IT, procurement, HR, and real estate services were audited across several locations. Customers can feel confident about the security of their business data when doing business with ALE.

ISO 27001 resources

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About Alcatel-Lucent Enterprise
We are Alcatel-Lucent Enterprise. Our mission is to make everything connect with digital age networking, communications and cloud solutions. Our solutions are tailored to our customers’ industry providing built-in security and limited environmental impact. We offer flexible business models: in the cloud, on premises, and hybrid.
Over 100 years of innovation have made us a trusted advisor to more than 830,000 customers around the world.
For more information, visit our web site at: https://www.al-enterprise.com/.
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