What does certification consist of and what does it mean for customers?

We are excited to announce that Alcatel-Lucent Enterprise has been certified ISO/IEC 27001:2013, delivering peace of mind to our customers.

Being ISO 27001 certified is an important security requirement for delivering our services to our customers. ALE has demonstrated it has excellence practices in place for data management in a safe environment. 

AFNOR certification body with 20 years’ experience with ISO/IEC certifications, has delivered an ISO/IEC 27001:2013 certificate for the ALE Information Security Management System.

This ALE certificate addresses the design, implementation and support of cloud-based solutions to integrate customer business processes.

What is ISO/IEC 27001:2013?

ISO 27001 is an internationally recognized standard for addressing security risks and asset management in an Information Security Management System (ISMS). A company ISMS integrates the set of policies and procedures to manage information security with a risk-based approach, and with a continuous improvement mindset.

What does the certification mean?

ISO 27001 certification is the process of verifying that ALE implement the best-practices for information security management and it demonstrates that we meet all the stringent requirements. It means that we are properly managing information risks to protect the security of our customers data.

The certification’s scope covers the following activities:

  • Business Cloud Services:
    • Alcatel-Lucent Rainbow™
    • Alcatel-Lucent OmniVista® Cirrus, and
    • Alcatel-Lucent Cloud Connect Operations
  • Customer support and related business processes:
    • ALE Welcome Center
    • Technical Support of Network Business Division and Communications Business Division
    • Customer Care of Cloud Communications Business Division

How does certification impact customers?

Professional services, support services, cloud services and all back-office functions such as legal or IS/IT, procurement, HR, and real estate services were audited across several locations. Customers can feel confident about the security of their business data when doing business with ALE.

ISO 27001 resources

About Us
We are Alcatel-Lucent Enterprise. Our mission is to make everything connect to create the customized technology experience customers need. We deliver on-premises, Cloud and hybrid networking and communications solutions that work for your people, processes and customers.
A heritage of innovation and dedication to customer success has made Alcatel-Lucent Enterprise an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. The company has a global reach and local focus with more than 2200 employees and 2900+ partners who serve over 50 countries.
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