The latest Alcatel-Lucent OpenTouch Suite for SMB helps employees work smarter and deliver better customer satisfaction.

New capabilities help employees work smarter and deliver better customer satisfaction

ALE, operating under the Alcatel-Lucent Enterprise brand, is helping small-medium businesses to offer employees a simplified user experience and improved onsite mobility, while creating business continuity with its latest update of Alcatel-Lucent OpenTouch™ Suite for SMB.

Today’s SMBs want communication technology that facilitates business growth, improves employee collaboration and creates smarter working employees who deliver quality customer satisfaction. The latest enhancements to the OpenTouch Suite for SMBs promotes increased productivity and efficiency via expanded communication and collaborative tools, and helps employees access the company environment anytime, anywhere via mobile applications.

The core of the OpenTouch Suite for SMB is the Alcatel-Lucent OmniPCX™ Office RCE release 10.3 converged communication server. This feature-rich, end-to-end communication server includes the following new new capabilities:

The simplified user experience is expanded to support new voice communications capabilities on additional phones.

  • The 8018 DeskPhone provides a high-end business-grade feel and design at an affordable cost, with advanced user-friendly telephony features and a full-duplex speakerphone.
  • Office employees on the move can easily transfer calls seamlessly between smartphones and deskphones using innovative NFC (Near Field Communications) technology.
  • The IP Softphone is now available for Android tablets and smartphones, enabling enterprises to deploy a consistent softphone platform across all major business systems and devices.

Enhanced onsite mobility is now available with new members of Alcatel-Lucent Enterprise mobile DECT handset family:

  • The entry-level 8212 DECT handset offers SMBs a competitively priced, cordless, compact, modern design phone with support of both IP and TDM.
  • The robust industrial grade 8262 DECT handset with a ruggedized body and shock-proof screen is ideal for harsh environments, such as construction, manufacturing, and the oil and gas industry. It also offers an integrated man-down, no movement, pull cord and emergency capabilities, so employees stay connected with the rest of the organization even in a physically adverse work environment.
  • Call history is now available and accessible anytime on the DECT handsets.

Delivering business continuity via SIP Network evolutions, additional trunk standards compliance, as well as enhanced security.

  • The solution continues the support of SIP Trunking which helps businesses with costs benefits.
  • Provides up-to-date security updates to minimize vulnerabilities and maximize up-times.
  • Maintains evolving market standards for RFC parameters to assure compliance and interoperability.

The OmniPCX Office RCE now integrates an embedded hospitality solution dedicated to hotel-specific needs. With the Native front Desk feature, the communication system is fully integrated within the Hotel Application and can support up to 200 guest rooms. This solution is also appropriate for use in clinics, retirement homes, student resident halls and other similar business environments.

About Us
Our company is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. Building on our established heritage of innovation and entrepreneurial spirit, we operate globally with 2700+ employees in 100+ countries worldwide, with headquarters near Paris, France.

With communications, networking, and cloud solutions for business of all sizes, our team of technology experts, service professionals, and 2900+ partners serve more than 830,000 customers worldwide, tailoring and adapting our solutions and services to local requirements. This provides tangible business outcomes through personalized connected experiences for customers and end users.

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When everything connects the right way, information, people, teams and your entire business will work together, better. It’s a simple, yet powerful idea. It’s our way of working.

Jack Chen, CEO, ALE

About Us

About Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect.

ALE provides digital-age networking, communications and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact.

Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than a million customers all over the world.

With headquarters in France and 3,400 business partners worldwide, Alcatel-Lucent Enterprise achieves an effective global reach with a local focus.

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Carine Bowen