7/13/2016

Overview 

  • OpenTouch® is industry’s first UC platform to incorporate Near Field Communication (NFC) technology
  • NFC offers on-site/off-site mobile flexibility, transferring calls seamlessly between deskphones and smartphones
  • New OpenTouch Contactless Call Shift with NFC technology is ideal for privacy in today’s open plan work environment

Alcatel-Lucent Enterprise mobile call transfer allows employees to switch from desk to mobile phone with a quick tap.

ALE, operating under the brand Alcatel-Lucent Enterprise, is introducing a new innovative mobile capability to help employees shift between communication devices simply and rapidly in today’s work environment. The OpenTouch Contactless Call Shift uses NFC (Near Field Communication) technology to enable employees to seamlessly transfer an active call from one device to another, between a personal mobile, corporate mobile or any company desk phone as the device of choice for business calls.

More than half of open plan workers feel there isn’t enough privacy to concentrate or be productive when using communications tools, reducing job satisfaction and productivity. These new NFC capabilities create a personalized connected experience, enabling employees to re-route communications in a simple process to the most suitable device that meets their work needs. It offers “hot desking” flexibility to an increasingly mobile workforce, which often needs to connect via any desk or work room device for privacy. Employees can simply and instantly tap to transfer private calls to a smartphone, and even tap and register the smartphone to a desk phone and use that as their own.

As a user-centric communication tool, the Contactless Call Shift allows the user to determine which device to transfer to and when to make the transfer. The Contactless Call Shift feature works between any Alcatel-Lucent Enterprise deskphone and smartphones running the OpenTouch Conversation Client, available now with the OpenTouch Suite 2.2Watch the video on Contactless Call Shift.

Quote

Stan Corporeau, Head of Product Management - Mid & Large Business at ALE International: “Mobility and communications are essential needs for any business. This is especially true at the office where employees need to move communications from one device to another when managing confidential conversations or to avoid missed business opportunities due to a noisy environment.

The Contactless Call Shift simplifies routing and transfer capabilities from one device to another, making business interactions more fluid and seamless than ever. This added feature to our OpenTouch Conversation unified communications tool is the first of its kind to incorporate NFC technology.”

 

When everything connects the right way, information, people, teams and your entire business will work together, better. It’s a simple, yet powerful idea. It’s our way of working.

Jack Chen, CEO, ALE

About Us

About Us

We are ALE. Our mission is to make everything connect to create the customized technology experience customers need. We deliver networking and communications that work for your people, processes and customers from your office, the cloud or in combination.

A heritage of innovation and dedication to customer success has made ALE, marketed under the Alcatel-Lucent Enterprise brand, an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. ALE has a global reach and local focus with more than 2200 employees and 2900+ partners who serve over 50 countries.

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Press Contact:
Tracy Duprée
tracy.dupree@al-enterprise.com
T: +818 878 4408