The PayTren app is enhanced with Alcatel-Lucent Rainbow APIs, creating chats and multimedia conversations with audio and video from any device, for more customer interactions.
PT Veritra Sentosa Internasional (PayTren) signs contract with ALE, operating under the Alcatel-Lucent Enterprise brand, to implement the cloud-based Alcatel-Lucent Rainbow™ communication and collaboration platform. This partnership will enable PayTren to create more positive interactions for its 1.7 million customers using digital tools.
Alcatel-Lucent Rainbow is a hybrid cloud solution which provides highly functional communication and collaboration services including instant messaging, rich presence voice and video services, and document sharing applications, as well as multi-party, multi-media conferencing capabilities. Rainbow is also an open Communications Platform as a Service (CPaaS) based on industry standards. Through various sets of APIs and SDK, it provides the capability to integrate communication and collaboration features into the existing websites or mobiles apps of the customer.
PayTren’s app is used by hundreds of thousands of users everyday for bill payment, money transfer and other activities. Alcatel-Lucent Rainbow APIs will enhance PayTren’s app with group chat, multimedia conversions with audio and video on any device, and analytics on transactions.
Yusuf Mansur, owner and President Director of PayTren, said, “Through this new tool, our customers can enjoy easier and more exciting experience when using PayTren to make transactions. ALE’s Rainbow enables us to engage with customers more in today’s digital world, while making it easier for people to use PayTren. It also allows us to reach our desired communications and business goals.”
Hari Prabowo, Managing Director PayTren added that, “Rainbow will enable users to exchange information, perform transactions, educate each other, exchange knowledge, and even provide online lectures. This app is more than just a regular chat as it offers greater value by reaching beyond the enterprise to contacts outside the workforce. With this we can communicate with many, and enable partners to provide additional services and share specific information they want through groups or closed groups.”
“PayTren chose Alcatel-Lucent Rainbow platform for its ease-of-use, and its compatibility with PayTren’s existing app, allowing PayTren’s partners to implement it with ease. We foresee Rainbow providing a positive contribution and interaction to PayTren users, and allows us to introduce Rainbow to PayTren’s 1.7 million users.”
"Companies today have many options to take advantage of technologies that can support their digital transformation goals, whether public, private, hybrid, CPE-based, cloud-based or a combination of both. Rainbow’s open APIs take the solution a step further for customers as they provide developers the ability to offer CPaaS and embed powerful collaboration tools into business applications and processes. PayTren will leverage these APIs while working with ALE’s dedicated global sales team for Cloud Services, helping business partners and customers understand how migration to the cloud can maximize business results,” explains Matthieu Destot, EVP Global Sales & Marketing, Alcatel-Lucent Enterprise.
ALE is currently at the forefront of a wide range of technologies ranging from CPE-based networking and communications technologies, to cloud-based, on-demand solutions such as those offered through Alcatel-Lucent Rainbow, OpenTouch® Enterprise Cloud and Network On Demand.