Alcatel-Lucent Enterprise’s Rainbow for Hospitality makes hotel guests, staff and machines communicate as one.
Alcatel-Lucent Enterprise (ALE) has adapted its mobile, cloud-based integrated communications solution, Rainbow™, to the hospitality market and eco-system. Thanks to the open APIs, Rainbow natively integrates into a hotel’s eco-system, and supports features like AI, interactive kiosks, voice recognition and PMS. It enables mobile, digital collaboration for guests and the entire hotel community with audio/video calls, chat and screen sharing. And adds artificial processes into the conversation for a 24/7 awareness and reactivity.
Rainbow will help hoteliers take back control of the entire guest experience with a continuous, highly personalized connection on the guests' own mobile devices via chat or voice. As well on the operations side, it enables multimedia collaboration for the entire hotel community: staff, partners, suppliers who can connect and collaborate in real-time, on the move, from anywhere on the property. Security protocols ensure the hotel data is perfectly safe, as Rainbow ranks A+ with Qualys SSL security tests. Cloud availability makes it easy to adopt and cost-effective for any hotel.
ALE offers a full range Hospitality solution which includes: adapted Wi-Fi access points for hospitality, location-based services, IoT Containment, enterprise-grade voice, intelligent phone sets with digital butler services. The solutions will be on demonstration at HITEC Houston, on the ALE booth #2439.
Thierry Bonnin, Vertical markets leader with Alcatel-Lucent Enterprise: “Thanks to the Rainbow openness we were able to create a single, mobile solution connecting the front and back of the house, fully adapted for the hospitality ecosystem. Rainbow can connect not only guests to staff members via eConcierge and eKiosks integrations, or team members via back office or voice integrations, but also the hospitality processes such as Property Management Systems, IoT hubs, sensors and so on. This allows the entire hotel community - both human and artificial - to join the conversation. It can be used for back office collaboration like digital briefings, advanced guest service like location-based notifications, and also to send notifications from eBeacons, presence, intrusion, temperature or water pools sensors to the right persons in charge of security or maintenance. The integrations are limitless.”
Matthieu Destot, head of global Sales & Marketing at Alcatel-Lucent Enterprise: “We have been technology partners with hospitality players for 20 years and we want to help them securely make a successful transition to digital engagement through mobility. Therefore, we have adapted our solution lines to the specificities of these customers. We are embracing the diverse eco-system integrations, and answering the growing challenges that hotels are facing with OTAs or increased digital pressure from guests. We want to be a one-stop-shop, fully converged and integrated provider for this industry.”