The fixed voice services market for business is in an irreversible process of migration from time-division multiplexing (TDM) to IP voice and from on-premises to hosted solutions. In the past, many services providers were hesitant about their approach to this process.
It’s no secret that PSTN is coming to the end of the road. What decision will you make for your company's communication strategy? To help with that decision, IDC suggests that organizations take a more strategic point of view and see this as an opportunity to choose from the many benefits that IP communications platforms and services offer to customers.