Altitude Software is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude uCI (Unified Customer Interaction) is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact center and throughout any organization.
More than 300.000 users in 1100 customers in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude Software has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support.
Altitude uCIAltitude uCI is a modular solution that grows with your business needs. The suite includes a universal queue that gathers all activities, regardless of media type and a complete workflow solution that links all departments of your company. It offers agents a unified agent desktop that gives them an omnichannel view of all customer interactions and allows to provide an excellent customer experience. It also provides managers and supervisors with a unified management application, accessible from anywhere, allowing to keep up with the needs of the modern, dynamic contact centers.
The Altitude uCI solution connects all customer interactions and touch points for a unified view of the customer journey. It allows contact centers to create a completely customer centric strategy by optimizing campaigns, better managing high call volumes, increasing performance with automated IVR campaigns, or matching agent skills with customer needs. All this improves customer interactions and increases customer loyalty.
The simplicity of end user application interfaces, such as the agent desktop or the management portal, that hide very complex operations, is key to a reduced learning curve. So for example, agents need just a single day training to be able to “wow” with the most positive experience during customer interactions.
- Shift from a multichannel strategy (offering different channels to customers) to an omnichannel strategy (eliminating the siloes for providing a single-view of the customer journey)
- Design the Experience - Define solutions, processes, and services from the customer's perspective.
- Empower Agents - Give agents the know-how and the tools to be efficient at what they do.
- Metrics That Matter - Measure what happens in your contact center and act upon it.
- Understand Your Customer - Gain maximum customer engagement by understanding your customers.