Amigo Software Ltd.
is a UK based company specialising in software designed for Alcatel-Lucent Enterprise telephone systems and OpenTouch platforms. Amigo offers a wide variety of products and solutions for unified communication and for specific vertical markets. Visit Amigo website to find out more on products, pricing and marketing collateral.
QuickView is a PC based software wallboard application which works with OmniPCX Office telephone systems. The application takes the same performance statistics that used to be shown on old-fashioned LED hardware display boards and presents them on a big LED TV/Plasma screens.
- Real-time view of call/contact center with multiple displays for different clients
- Wealth of stats with Summary and detail views for Agents and Calls
- Service Quality improvement using SLAs and Threshold alarms
- Reports on CCD queues and agents with web-based administration
- Bespoke report writing services