Amigo Software Ltd.
is a UK based company specialising in software designed for Alcatel-Lucent Enterprise telephone systems and OpenTouch platforms. Amigo offers a wide variety of products and solutions for unified communication and for specific vertical markets. Visit Amigo website to find out more on products, pricing and marketing collateral.
ACD wallboard / QuickVIEW
A soft wallboard with real-time statistics for ACD groups and agents that can also be displayed on a plasma screen
- ACD Groups & Virtual Groups,
- Call Statistics,Agent Statistics,
- Threshold Alerts,
- Custom Layout,
- ACD group and Agent Call Reports
- Improved Customer experience/Engagement,
- Real time analytics,
- Agent monitoring,
- Group monitoring,
- Real time threshold alerts,
- Time management
More details here: https://www.amigo-software.com/quickview/