ASC telecom is a leading global provider of innovative solutions to record, analyze and evaluate communications. With ASC software, all multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed by intelligent speech and text evaluation methods. ASC telecom is continuously improving the functionality, usability and interoperability of its solutions. Every year, about one-fifth of revenues are re-invested in research and development. With subsidiaries in Great Britain, France, Switzerland, the United States, Japan, Singapore and the United Arab Emirates, as well as certified distribution partners, ASC is represented in more than 60 countries worldwide. Global strategic partnerships with industry leading telecommunications vendors assure interoperability of ASC’s solutions in virtually every IT infrastructure.
MARATHON EVOLUTION AND EVOipCommunications recording solutions preserve all customer interactions by telephone (including VoIP), e-mail and desktop computer activity in traditional and Web-based environments. They are easy to deploy, operate and use. The MARATHON EVOLUTION series as well as EVOip record and archive all calls for legal issues as well as agent quality.
- Comprehensive solution for contact centers, with browser-based clients and integrated Workforce Optimization.
- Linux and Windows-based communications recorder provides cost-effectiv operation, high performance and unmatched reliability.
- Record and analyze analog, digital and IP phones on a single platform
- Increase productivity, efficiency, transparency, and quality.
- Ideal for network-wide recording through the Alcatel-Lucent DR-link.