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Conviviance

Conviviance is a company specializing in the development, publishing and marketing of voice-recognition solutions in the field of telephone call processing. Conviviance aims to improve the quality of reception and the customer relationship.

StandVoice® / HelpVoice® / CallVoice®

 Virtual Assistant with DTMF technology / Premium agent for customer relationship management e-business and vocal CRM system / automatic outbound messages player.

 

Benefits:

 

  • 24/7 welcoming call and available service « always-on » with SDA management. Support multi-places / multi-services / multi-levels / multi-languages
- VIP/Blacklisting functions according to incoming call
- Speech recognition for usual orders/expressions or DTMF touch
  • Call management to requested service or people
- Many smart cases to manage inbound calls and personalize tree structures
  • Plug in any DBase, simple and fast with any data and format (input format like CSV / ODBC / Web Services / ...)
- Caller identification from phone number or signing login/password with DTMF or speech recognition - Contextual information from personalized profile to be displayed according to profile or caller’s data information
- Call’s automatic display according to information and status in database
- Recording and write information to update database from vocal/DTMF orders (meeting schedule, option renewal...)
- Payment orders with credit card included in features 

Address

49 Grande Rue

91590 GUIGNEVILLE SUR ESSONNE

FRANCE

 

Website

http://www.conviviance.fr

 

Contact

Yassin DJAFFAR
49 Grande Rue – 91590 GUIGNEVILLE SUR ESSONNE - FRANCE
+33 6 83 29 19 69
ydjaffar@conviviance.fr