Is the leading provider of Insight from Interactions™, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets
Provides the broadest offering of contact center performance and analytics solutions available today, including: interactions capture, quality monitoring, interaction analytics, coaching, forecasting, strategic planning, and performance management. Our suite of solution has the highest level of inter working certification status on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent OmniTouch.
- Multiple recording solutions on one platform
- Integration with the most comprehensive quality management solution on the market (NICE Perform®) with screen capture, live monitoring and evaluator
- Workforce and performance management
- Full recording features for IP terminals
- Full integration with Alcatel-Lucent OmniTouch e-mail server for Web interactions (e-mail, chat, and co-browse).