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NICE®SYSTEMS

Is the leading provider of Insight from Interactions™, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets

NICE®SmartCenter


Provides the broadest offering of contact center performance and analytics solutions available today, including: interactions capture, quality monitoring, interaction analytics, coaching, forecasting, strategic planning, and performance management. Our suite of solution has the highest level of inter working certification status on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent OmniTouch.

Benefits

  • Multiple recording solutions on one platform
  • Integration with the most comprehensive quality management solution on the market (NICE Perform®) with screen capture, live monitoring and evaluator
  • Workforce and performance management
  • Full recording features for IP terminals
  • Full integration with Alcatel-Lucent OmniTouch e-mail server for Web interactions (e-mail, chat, and co-browse).

Address

NICE®SYSTEMS
8 Hapnina Street
PO Box 690
43107 Ra’anana - Israel
Phone: +972 9 775 3777

 

Website

http://www.nice.com

 

Contact

info@nice.com