Verint Witness Actionable Solutions was formed as a result of the company’s successful combination with Witness Systems. Verint is a leading global provider of workforce optimization software and services that provide enterprises with unprecedented visibility into customer service processes, workforce performance and customer intelligence.
VERINT WITNESS ACTIONABLE SOLUTIONSVerint offer a modular and comprehensive suite of solutions to help you:
Coach and train your agents
Enhance the quality of customer conversations and your business processes
Obtain ”Business Intelligence” from customer interactions using analytical tools and reporting.
- Enhance the quality of customer interactions across multiple communications media, including the phone, e-mail and Web
- Generate additional revenue opportunities, cut operational costs, improve profitability
- Identify trends
- Develop customer sales/service representative skills; reduce agent turnover
- Enhance customer retention; achieve greater customer satisfaction and loyalty.