Read our Application Partner Marketing Collaterals, Ecosystems and associated Technical Documentation.
This leaflet gives a full overview of the ALE Application Partner Program in a pocket size document.
The front page gives an overview of the Program, its benefits, its membership levels, and its positioning within ALE-International ecosystem; it also describes how to download existing APIs and access the relevant web sites.
The back page lists more than 300 interoperable and certified solutions developed by more than 80 company members
This up-to-date document lists the third-party solutions certified by the AAPP Program based on the standard SIP for Alcatel-Lucent OmniPCX Enterprise, Alcatel-Lucent OpenTouch, Alcatel-Lucent OmniPCX Office, Alcatel-Lucent OXO Connect
This document gives a list of 3rd party headsets certified with ALE softphones and ALE hardphones.
This document gives a list of 3rd party voice recording systems certified with Alcatel-Lucent OmniPCX Enterprise & Alcatel-Lucent OpenTouch.
Following technical resources are available for members only (AAPP credentials are required):
access to the detailed description of more than 50 APIs for several platforms (OmniPCX Enterprise, OXO Connect, OmniPCX Office, Open Touch, Terminals, ...)
Access to latest releases for all SDKs, Systems and Products software from all ALE Business Units.
AAPP members benefit from a repository of technical documentation for Alcatel-Lucent Enterprise products that helps them understand Alcatel-Lucent Enterprise technologies.
The repository includes feature lists, user manuals, installation guides, maintenance guides, etc. AAPP members can search, browse and download.
The database includes technical documentation for the most recent product releases as well as earlier releases.
The TKC Customer Care knowledge tool answers technical support FAQs, shares articles, how to guides, known issues and workarounds to assist in troubleshooting before contacting ALE
You need some help?
As a member of the Alcatel-Lucent Application Partner Program, you have access to ALE International Service Request Management that provides development assistance and technical support.
The development assistance service enables Program members to contact ALE International Service Request Management for guidance on the use of ALE International interfaces.
The technical support service enables Program members with a valid certification and/or accreditation to collaborate with ALE International experts and Business Partners to solve technical issues raised during or after the customer installation phase.
The technical support service also enables ALE International to address Program members with technical issues encountered with its certified product. In that case, this Program member is expected to log to the existing Service Request to provide their updates.
How to log or follow up a Service Request?
All requests for development assistance and for technical support are managed by the Service Request Management team. The best way for addressing your Service Request (SR) is to log an online Service Request. Important : when creating a Service Request please specify that you are a member of the ALE International Application Partner Program. A new Service Request creation is confirmed by email notification.
Each update of the Service Request generates a notification email to all involved parties. The status of the Service Request can be viewed online.
The Service Request Management team may also be contacted by email, by fax or by phone 24/7.
- E-mail address: Ebg_Global_Supportcenter@al-enterprise.com
- Fax number: + 33 (0)3 69 20 85 85
- Telephone numbers:
- For Europe dial +800-00200100
- For other countries:
- For a support in English dial + 1 650 385 2193
- For a support in French dial + 1 650 385 2196
- For a support in German dial + 1 650 385 2197
- For a support in Spanish dial + 1 650 385 2198