15-Mar-2021
Article :001894

This article discusses the options available to Rainbow Office Users when backing up their account data. It also provides data retention guidelines for the account in general as well as for the Analytics Portal.

Rainbow Office enforces rules for managing account data storage for optimal system performance and reliability. Users have options for backing up data prior to it being deleted according to the enforcement of Rainbow Office's data storage policy.

  • The voicemail, fax messages, and call logs can be viewed through the Rainbow Office online account, Rainbow Office Phone for Desktop, and Rainbow Office Phone for Mobile.

 

NOTE: The Rainbow Office Retention Management API allows Account administrators to customize the Data Retention Policy to ensure the organization keeps less than 90 days of message data.

 

Account Data Backup Options

Rainbow Office Users can back up their account data using any of the following methods:

  • Download the data from the online account
  • Use the Rainbow Office Connect Platform API

 

1. Download the data from the online account:

Users can download their Voicemail, Fax Messages, Call Logs, and Call Recordings from the Rainbow Office online account.

FEATURE

BACKUP OPTION

Email / Fax Messages
(Download button in the Messages Tab)

Yes

Email / Fax Messages
(Email Notifications with message attachments)

Yes

Call Recordings
(Bulk Call Recordings download under the Call Logs Tab)

Yes
(no maximum download size limit)

Call Logs
(Download)

Yes

Call Logs
(Email Call Logs Delivery)

Yes
(subject to 10,000 calls limit)

 

2. Use the Rainbow Office Connect Platform API

The Rainbow Office Connect Platform offers a family of Cloud APIs and SDKs that integrates voice and fax communications and provides access to communications data. A beta program is available for Rainbow Office customers. Registration, documentation, and SDKs are available at developers.ringcentral.com.

API Links:

FEATURE

API LINK

Email / Fax

https://developers.ringcentral.com/api-docs/latest/index.html#!#Messages.html

Call Log

https://developers.ringcentral.com/api-docs/latest/index.html#!#RefCallLogInfo.html

Call Recordings

https://developers.ringcentral.com/api-docs/latest/index.html#!#RefCallRecording.html

 

General Account Data Retention Guidelines

FEATURE

DURATION

COUNT / SIZE

Automatic Call Recordings

90 days

100,000 Recordings per account

On-Demand Call Recordings

90 days

--

Inbox
(Fax / Voice Messages)

--

200 messages

Sent
(Fax Messages)

30 days

--

Outbox
(Fax Messages)

n/a

n/a

Call Log

12 months

(9 months in mobile apps on some accounts)

No limit

 

NOTE: The Inbox message cap is 200, however, the messages are not deleted right away. Deleted messages are stored in the Deleted folder for 5 days. The system performs a periodic audit and automatically deletes the excess messages from any mailbox with over 200 messages. After which, the deleted messages are permanently removed from Rainbow Office's system and can no longer be retrieved. The maximum number of messages returns to 200 by then.

Analytics Portal Account Data Retention Guidelines

FEATURE

DURATION

QoS

6 months

Performance

6 months

Company Numbers

6 months

Live Reports

24 hours

Device Status Reports

7 days

 

 

 

 

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Tags - Rainbow Office, App, Application, Phone, Message, Administration

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