26-Jul-2021
Article :002476

This article provides basic troubleshooting steps for common issues on your IP Phone and steps to resolve issues specific to your phone model. The most common issues you might encounter with your IP Phones include the inability to place or receive calls, poor audio and call quality issues, and having the wrong date and time setting on your desk phone.

1. Check the Rainbow Office Service Status to make sure that you are not affected by any outages before troubleshooting your IP Phone.

2. Ensure that all Rainbow Office Unified Communication endpoints are configured properly. Check the Network Requirements and Recommendations document for information on network requirements and recommendations.

3. Check the phone's power and physical connection.

 

SCENARIO

SOLUTION

No display or lights

Plug the power adapter (if being used) to a different outlet.

Phone uses Power Over Ethernet (PoE)

Move the cable to a different jack.

Other devices have power and the phone has no power when connected to a power outlet

Replace the phone

Other devices have no power

Check for anelectrical problem.


Check for possible problem with PoE from the switch or from the router

NOTE:You may need to use a Max PoE router if several POE devices are connected to the router. This router can deliver 15.4 watts per device (maximum power) on all ports.

 

4. Check the Internet connection. Make sure all devices are connected to the internet. If none of your devices can connect to the internet, contact your ISP.

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Tags - Rainbow Office, Rainbow Office Phone, Deskphone, Phone, Quality, VoIP

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