User Requirements When Adding Direct Numbers

March 15, 2021
Article : 003135

This article discusses the prerequisites before a direct number can be added to a User in the Rainbow Office Online Account.

A Direct Number is a phone number that can be dialed to connect directly to a User without going through the Operator or Auto-Receptionist. The ability to add a direct number is only available to Users who are assigned with the following roles:

1. Super Admin (Predefined Role)
2. Custom role

Users who will be assigned a custom role need to have the following permissions in order to add a direct number:

User Settings: Phones & Numbers
Phone System: Company Numbers & Info

On the other hand, a User will need to have the following permissions in order to add a direct number to other Users:

User Management: Users
User Settings: Phones & Numbers
Phone System: Company Numbers & Info

When the user roles and permissions are all set, Users should now be able to add the following numbers:

Local (Domestic) Number
Toll-Free Number
Vanity Number
International Number

 

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