This article provides instructions on how administrators can set the company business hours on the Rainbow Office account.Business hours are useful when you want to have separate call handling settings during your business hours and after hours. Follow the steps below to configure your Company's Business Hours:
1. Log in to your Rainbow Office online account.
2. Go to Home page > Company > Business Hours.
3. The default setting is 24 hours / 7 days a week. Select Custom Hours and specify how incoming calls will be handled when your business is open and when it's closed.
4. Click Save.
5. Set the correct Time Zone. See How to set your company's Time Zone for more information.
This article provides information about the payphone surcharges in Rainbow Office.
This article contains steps on how Administrators can set up the Rainbow Office Dial-by-Name Directory feature.
This article provides information about the Limited Extension feature in Rainbow Office.
This article provides information on the Retention Management API for Rainbow Office.
This article provides information on the Call Queue feature in the Rainbow Office online account.
This article discusses the options available to Rainbow Office users when backing up their account data. It also provides data retention guidelines for the account in general as well as for the Analytics Portal.