17-May-2021
Article :003469

Call Screening lets Users identify the caller before they answer the call. As an Administrator, you can enable the Call Screening feature for each user in your account.

When this feature is enabled, Users who answer the call on either the Rainbow Office Phone or Rainbow Office Phone for Mobile will hear the caller's recorded name and use the IVR prompt to answer the call.

Only Super Admins, User Admins, and Users with User Admin access can set up an extension's User Greeting. See User Roles and Permissions for more information.

1. Log in to the Rainbow Office Online account.
2. Click Users > User List > Users With Extensions > Select User.
3. Click Screening, Greeting, & Hold Music.
4. Click User Hours or After Hours.
5. Under Call Screening check Enable, then click Edit.
6. Select the preferred setting, then click Done.
 
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Tags - Rainbow Office, Administration, Admin, Call, Call Handling, User, Phone

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