17-May-2021
Article :003493

Rainbow Office Audio Conferencing allows Hosts and Participants to use touch tone commands on their dial pads during an audio conference.

Use your touch-tone dialpad keys to mute or block participants, record the call, and more.

The host and participants have the same conference bridge number to dial in but have a different set of commands for setting up the conference session's preferences.

Click on the links below to view the list of commands for Rainbow Office Audio Conferencing. 

Touch Tone Commands (For the Host)
Touch Tone Commands (For Participants)

Touch tone commands for the Host

Host Command

Feature keys

Description

Caller Count

*#2

Allows the host to get a count of how many callers are on the call

Exit Conference

*#3

Allows the host to exit the conference

Menu Instructions

*#4

Plays a menu of touch tone commands

Listening Modes

*#5

The Default mode is Open Conversation mode.

Press*#5 once to mute all the participants. On this mode, participants can still unmute themselves by pressing*#6.

Press*#5 twiceto put all the participants on mute without the capability of unmuting themselves.

Press*#5for the third time to return to Open Conversation mode.

Mute/UnMute

*#6

Press*#6 to place your line on mute

Press*#6 again to unmute your line

Security

*#7

Press*#7to secure the conference and block all other callers from joining

Press*#7again to reopen the conference to all callers

Tone Control

*#8

The default setting is Entry and Exit tones ON.

Press*#8 once to set Entry and Exit tonesOFF

Press*#8 twice to set the Entry tone OFF, Exit tone ON

Press*#8 thrice to set the Entry tone ON, Exit tone OFF

Press*#8 four times to set the conference back in default mode, with both Entry and Exit tones ON.

Record Your Conference

*#9

Press*9 once to START Recording
Press*9 again to STOP and SAVE the Recording

NOTE: Conference Recording will not work on 3rd party phones/carriers (non-Rainbow Office phone number), such as landlines or mobile phones.

The Host must join the conference using their Rainbow Office desk phone, Rainbow Office Phone (softphone) or Rainbow Office Phone for Mobile.

To access the recorded conference call, the Host must log into the account associated with the app or desk phone they used to join.See Access your Call Recordings for more information.


The Host has full call control and can access the following touch tone commands:

Touch tone commands for the Participants


Participants have limited control, and have access to the following touch tone commands:

Participant Commands and Feature Keys

*#3

Allows the Participant to exit the conference

*#4

Plays a menu of touch tone commands

*#6

Press*#6 to place your line on mute
Press*#6 again to unmute your line

 
Other topics you might be interested in Audio Conferencing International Dial-In Numbers
 
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