15-Mar-2021
Article :003619

This article contains the list of devices that are sold and supported by Rainbow Office, devices that are not sold by Rainbow Office but will assist in provisioning, phones that are not sold but will work with manual (self) provisioning, as well as the list of phones that will not work and are not supported by Rainbow Office.

Device Categories

Phones sold and supported through the Rainbow Office portal

Phones purchased outside of the Rainbow Office portal benefiting from assisted provisioning

● Phones we do not sell but will work with manual (self) provisioning

List of phones that Rainbow Office will assist in Provisioning

Phones sold and supported through the Rainbow Office portal

These are pre-configured phones that you can order directly from Rainbow Office. These plug & play phones are fully supported and designed to work with your Rainbow Office phone system out-of-the-box.

The following list shows Alcatel-Lucent Enterprise VoIP Phones, that you can purchase from Rainbow Office at a discounted price.

● ALE 8008 DESKPHONE CLOUD EDITION

● ALE 8008G DESKPHONE CLOUD EDITION

● ALE 8018 DESKPHONE CLOUD EDITION

● ALE 8058s PREMIUM DESKPHONE CLOUD EDITION

Phones purchased outside of the Rainbow Office portal benefiting from assisted provisioning

These could be your existing phone from your previous provider or phones that you have purchased from other vendors.

If you have an existing Alcatel-Lucent Enterprise, Cisco, Polycom, or Yealink phone you can log into your account to access Rainbow Office Assisted Device Provisioning tool. The Assisted Device Provisioning tool provides step-by-step instructions for adding your existing phone into your Rainbow Office phone system. You will be able to see the full list of devices supported by this tool under List of phones that Rainbow Office will assist in Provisioning.

The Rainbow Office Assisted Device Provisioning tool will work if the following requirements are met:

1. Phone has been unlocked by your original provider
2. Phone has a valid, factory-installed device certificate

Phones we do not sell but will work with manual (self) provisioning

● Cisco, Polycom, or Yealink SIP-enabled phone models that are not listed under List of phones that Rainbow Office will assist in Provisioning

● Cisco, Polycom, or Yealink phones that do not have a valid factory-installed device certificate even though listed under List of phones that Rainbow Office will assist in Provisioning

Please note that our support team will not be able to troubleshoot or configure IP phones purchased from another vendor. We recommend customers to take advantage of the simplicity of our pre-configured IP phones.

List of phones that Rainbow Office will assist in Provisioning

Currently Offered/Sold By Rainbow Office  Not Offered/Sold by Rainbow Office but will assist in Provisioning 
 ALE 8008 CE  Cisco
 ALE 8008G CE  Polycom
 ALE 8018 CE  Yealink
 ALE 8058s  

 


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Tags - Rainbow Office, Rainbow Office Phone, Deskphone, Global Office, Phone

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