March 15, 2021
Article : 003661
This article provides the list of FAQs regarding Rainbow Office phone numbers.
TABLE OF CONTENTS
1. Can I transfer my existing phone numbers to Rainbow Office?
2. Do I “own” my number? Can I keep my toll-free or local number if I choose to cancel?
3. How much do additional phone numbers cost?
4. How do I select Vanity numbers?
5. Do I need a phone for an additional phone number?
6. How do I route calls to a new phone number?
7. How do I change a phone number?
8. Can I request to enable blocked international destinations?
9. Can I make calls to any US and Canada numbers?
10. Can I swap phone numbers?
11. Can I move numbers between two or more Rainbow Office accounts that I both own?
Can I transfer my existing phone numbers to Rainbow Office?
Yes. You can transfer or port your existing toll-free or local phone numbers to Rainbow Office. Once you have requested port transfer though your online account, you can check the status of your number transfer request.
NOTE: Transferring typically takes 5-14 days, but can take up to four (4) weeks.
Do I “own” my number? Can I keep my toll-free or local number if I choose to cancel?
The number you receive upon signup is your own toll free or local number. If you have paid for at least one month of service and your account is active and in good standing, you may keep your numbers. There is no charge for transferring out numbers. Your account must remain active and in good standing during the number porting process.
How much do additional phone numbers cost?
The cost of an additional phone number varies according to your contract terms. Please contact the Rainbow Office Support to have more details.
NOTE: Vanity numbers may take up to seven (7) days to be activated completely.
How do I select Vanity numbers?
You can add additional numbers, including Vanity numbers, to your online account. Please contact the Rainbow Office Support to have more details.
NOTE: Vanity numbers take 5-7 days to be live and you will receive an email once the number has been activated.
Do I need a phone for an additional phone number?
An additional number would work depending on how you set up the call handling for the said number; (i.e.) the additional number would be set up as "take messages only", "play announcement only" or can be set up as a number to be forwarded to another phone number.
You can use the phone numbers you added even without purchasing a phone. You can assign them as a direct extension number to an extension.
How do I route calls to a new phone number?
You can route calls to a new phone number depending on how you want the calls to be routed according to the call handling setup on your online account. Once you have successfully added a new phone number, you can assign them directly to an extension. You can also add a direct number to a user.
How do I change a phone number?
You can change your phone number on your online account by going to Phone systems > Phones & Devices > [look up the number to swap] click on it > Edit Number > follow the prompts.
Can I request to enable blocked international destinations?
Yes, this process is also called whitelisting destinations. However, you would need to sign a disclaimer accepting responsibility for costs associated with fraudulent transactions. There's a 48 hour service-level agreement (SLA) for enabling destinations once a signed agreement is received.
Can I make calls to any US and Canada numbers?
You can make calls to any U.S. and Canada numbers included in the list of supported area codes. You can also view or download the list of supported area codes.
Can I swap phone numbers?
Yes. You can change or swap your Rainbow Office phone number(s). To do so, contact Rainbow Office Support for further assistance.
Can I move numbers between two or more Rainbow Office accounts that I both own?
If you have two or more accounts and wish to move or migrate a phone number or numbers to another account, call Rainbow Office Support for further assistance.