This article also provides the recommended headset models to be used for Rainbow Office applications.
You can use wired or wireless headsets as the audio source for Rainbow Office applications.
NOTE: Depending on the headset's manufacturer and model, you may need to use the Bluetooth adapter that came with your headset and download their proprietary software to use all headset functions. Refer to their respective user manual for details.
Alcatel-Lucent Enterprise Headsets
Alcatel-Lucent Enterprise headsets are compatible with the Rainbow Office Softphone for Windows and Mac.
● ALE AH 11 G HEADSET MONAURAL RJ9
● ALE AH 12 G HEADSET BINAURAL RJ9
● ALE AH 21 U PREMIUM HEADSET MONAURAL USB-A
● ALE AH 22 U PREMIUM HEADSET BINAURAL USB-A
● ALE AH 22 M PREMIUM HEADSET BINAURAL USB-A
3,5mm Jack Headsets
● HW510 WIRED WB MONAURAL HEADSET
● HW520 WIRED WB BINAURAL HEADSET
This article provides information about the new EU Essentials offering of Rainbow Office.
This article provides basic troubleshooting steps for common issues on your IP Phone and steps to resolve issues specific to your phone model. The most common issues you might encounter with your IP Phones include the inability to place or receive calls, poor audio and call quality issues, and having the wrong date and time setting on your desk phone.
This article provides information about Spectralink Multi-Cell DECT devices that can be used as a Rainbow Office phone.
This article gives information on how Users set up Call Screening feature.
This article provides instructions on how admins and users can configure the Call Flip settings on the Rainbow Office online account.
This article provides instructions for Users on how to set up the User Greeting feature.