How Administrator Set Up Custom Greeting

May 17, 2021
Article : 003913

This article discusses the details on how Administrators can set up a custom recording for an Extension's User Greeting.

1. Log in to the Rainbow Office online account.

2. Go to Users > User list > Users With Extensions tab. Click the User that you need to set up.

3. Click Screening, Greeting, & Hold Music

4. Click User Hours or After Hours.

5. Check Enable below User Greeting, then click Edit.

6. Click the drop-down option, and change Set Greeting to Custom.

7. Select how you prefer to customize the User Greeting:

  • Phone - Enter your phone number and click Call Now. The system will call you. Follow the voice prompts to record your greeting.
  • Computer Microphone - Press the record button to start recording your greeting. Press the stop button to stop recording. To finalize your recorded greeting, click the upload button.
  • Importing - Click Browse to select your MP3 or WAV audio file. Click Upload to begin uploading. The maximum file size is 20 MB.

8. Click Done.

9. Click Save.

 

NOTE: Users can also set up their own greetings from their online account.


Related Articles

Ways to Record Calls on Rainbow Office

This article discusses the two methods of recording a call in Rainbow Office.

Generate a Rainbow Office RingMe Button or URL

This article describes how to access, configure, and generate a RingMe button or link which you can use for your website or Email Signature.

Secure Voice Transport for 3rd Party Deskphones

This article describes the Secure Voice Transport encryption and how to configure Secure Voice Transport on 3rd party desk phones in Rainbow Office.

Allow Presence Monitoring on a User extension

This article provides instructions on how to allow Presence monitoring on a user extension.