How Administrator Set Up Custom Greeting

May 17, 2021
Article : 003913

This article discusses the details on how Administrators can set up a custom recording for an Extension's User Greeting.

1. Log in to the Rainbow Office online account.

2. Go to Users > User list > Users With Extensions tab. Click the User that you need to set up.

3. Click Screening, Greeting, & Hold Music

4. Click User Hours or After Hours.

5. Check Enable below User Greeting, then click Edit.

6. Click the drop-down option, and change Set Greeting to Custom.

7. Select how you prefer to customize the User Greeting:

  • Phone - Enter your phone number and click Call Now. The system will call you. Follow the voice prompts to record your greeting.
  • Computer Microphone - Press the record button to start recording your greeting. Press the stop button to stop recording. To finalize your recorded greeting, click the upload button.
  • Importing - Click Browse to select your MP3 or WAV audio file. Click Upload to begin uploading. The maximum file size is 20 MB.

8. Click Done.

9. Click Save.


NOTE: Users can also set up their own greetings from their online account.

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