15-Mar-2021
Article :004052

This article provides information on the Blocked Calls and Faxes feature in the Rainbow Office account.

Blocking phone numbers allows you to filter and choose who can call you or send you a fax. It is a good way to prevent unwanted calls and spam messages. When a number is added to the blocked numbers list, it blocks all incoming calls and faxes, including SMS/MMS, from that number. You may configure your Rainbow Office account to block calls and faxes from specific numbers, area codes, phones with no caller ID, faxes, and payphones.

Rules

When a number is added to the blocked numbers list, it blocks all incoming calls, faxes and SMS/MMS messages from that number

When Users block a number, it is only applied to the extension where they are logged in

If the Super Admin blocks a number while logged in to the System Extension (the main extension of the account), it is applied to all extensions in the account; which means that the blocked number is prevented from calling any number associated with the account

The following behaviors are observed when a number is added to a User's blocked list: 

The User/ Extension who added a number to its blocked list can still call and send faxes to a blocked number

The User/ Extension who added a number to its blocked list will be unable to send a text message to a blocked number and will get an error message 'Message not delivered. The recipient number is not valid'

The blocked number will NOT get any message or indicator that the text message sent to the User/ Extension is blocked/not sent

The option to block SMS or MMS ONLY is currently NOT available. If you want to disable the SMS or MMS feature on one or multiple Rainbow Office local numbers on your account, please contact Rainbow Office Support.

 
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Tags - Rainbow Office, Message & Fax, Blocking, Fax, Number, Message

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