This article provides information about the Billing Section of your Rainbow Office account. It is where you can view your current service plan, change your billing details, purchase calling credits, and enable international calling. You can also view your latest Statement of Account in this section.The Billing section of the Rainbow Office Online account allows Administrators to view and manage payment, and services tied to their Rainbow Office account. This article covers the overview of your Service Plan, Additional Services, and Payment Information.
Administrators can log in to the Rainbow Office Online account and access the Billing section on the Admin Portal by clicking the Billing tab.
IMPORTANT: Only the Super Admin, the Billing Admin or Users with Billing Admin access can access and perform changes to Billing section.
Check the articles listed below for a specific topic to learn more:
• Your Service Plan
• View Billing History
• View the Used Minutes of Your Plan
• View Add-on Services on Your Plan
• View or Update the Credit Card Information on Your Account
• Change Billing Cycle
• How to Cancel your Rainbow Office Service Plan
• Credit Card Declined
• Account suspended due to delayed payment
• Is there a surcharge for delayed payments?
This article provides information about the payphone surcharges in Rainbow Office.
This article provides information about the Limited Extension feature in Rainbow Office.
This article contains steps on how Administrators can set up the Rainbow Office Dial-by-Name Directory feature.
This article provides information on the Call Queue feature in the Rainbow Office online account.
This article discusses the options available to Rainbow Office users when backing up their account data. It also provides data retention guidelines for the account in general as well as for the Analytics Portal.
This article covers how Administrators can route company calls directly to an extension via the Rainbow Office online account.