26-Apr-2021
Article :005927

This article provides an overview of the Shared Lines Group feature and discusses the availability, features, benefits, how it can be accessed and managed by Administrators.

The Shared Lines group feature allows calls made to one phone number to be answered by multiple phone devices. Answered calls can be handed off to other phones sharing the same phone number. This feature is a commonly required function in many industries, such as retail, restaurant, warehouse, etc.

Availability

This feature is available to all Rainbow Office Standard, Premium, and Ultimate accounts. Additional costs may apply for a new phone line and device purchases.

Features
Allow calls and lines to be shared among multiple desk phones; answer calls on any phone
Place a call on hold then pick up from another phone
Supports up to 8 lines with 16 phones with any combination between (1 x 1) and (8 x 16)
Compatible with all Polycom phone devices
Forward incoming calls to a specified extension after two (2) to sixteen rings
Caller ID name is shown on hard phones when a call on hold is picked up via Presence or Shared Line Group.

Benefits

Efficiently distribute incoming calls within a specific group
Easily reach a person at different phones without the need for call transfers
Eliminate any missing call. Simply answer calls on any phone
Easy to add and modify a Shared Lines group over the cloud, anywhere, anytime
Included for FREE with Rainbow Office. No additional cost to pay for this function.
All outbound calls from a Shared Lines group will have a consistent phone number instead of individual numbers or extensions.
The ability to see the Caller ID name beforehand allows Users to greet customers in a more personalized way.

How to access Shared Lines


1. Log in to the Rainbow Office Online account.
2. On the Admin Portal, go to Phone System > Groups > Shared Lines tab.
The panel automatically displays all the Shared Lines group in the company by default.

How to manage Shared Lines groups

Administrators can do the following:
Search for a particular Shared Lines group and filter it by Site (when Multi-Site Support is enabled).
Create or add a new Shared Lines group. 
View the Shared Lines groups' Status (Enabled, Not Activated), Name, Site, Numbers, Extension, and Messages.
Change the site assignment of Shared Lines group/s by selecting group/s from the list then clicking Change Site.
Enable, Disable, or Delete Shared Lines group/s.
Resend email invitation for Shared Lines group activation.
Edit Shared Lines group settings, such as Shared Line Details, Direct Numbers, Greeting, Call Handling, Outbound Caller ID, and Messages & Notifications.

 
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Tags - Rainbow Office, Administration, Admin, Administration, Extension, Phone, Call Handling

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