Article :006266

This article provides information that will guide Users and Administrators on how to setup Rainbow Office’s softphone Outbound calling feature.

The Rainbow Office softphone is a free downloadable application that turns your PC or Mac computer into an all-in-one communications hub. The Rainbow Office softphone enables high-quality VoIP calling and transforms your computer into a sophisticated call controller with an array of features and options.

User Extensions with an assigned DigitalLine (Desk phone)

1st time installation: For users with an assigned DigitalLine or desk phone, a purchased line is not required for placing outgoing calls. Rainbow Office will automatically authorize the User's computer for placing direct outgoing calls on the Rainbow Office softphone.

Installing the Rainbow Office app on 2 or more computers: Rainbow Office can only authorize 1 computer per User to place direct outgoing calls from the softphone. If you install the Rainbow Office softphone on another computer and log in using the same User Extension, you will get a message saying Limit Reached.

Limit Reached means that another computer is already authorized to place a direct outgoing call from the softphone and as a result, outbound calling from the app is not available on your 2nd computer until the 1st computer is deauthorized.

User Extensions without an assigned DigitalLine (Desk phone) and Rainbow Office Professional plan subscribers

If you are a Rainbow Office 1.0 plan subscriber or a User Extension without an assigned DigitalLine (Desk phone), you can use the RingOut feature to place outgoing calls.

RingOut enables Users to make a call from any other outside number (not Rainbow Office number) by means of the Rainbow Office account. The user specifies a certain number, starts RingOut and enters the required called number. Rainbow Office makes a call to the specified number and connects the user with the called number.

If you want to place an outgoing call using the softphone, you can purchase a DigitalLine for the Rainbow Office softphone and assign it to your User Extension.

Search for more Articles

Tags - Rainbow Office, Rainbow Office Phone, Call, Outbound Call, Softphone

Related Articles
Rainbow Office Knowledge Centre L2 header image Rainbow Office EU Essentials Overview

This article provides information about the new EU Essentials offering of Rainbow Office.

Rainbow Office Knowledge Centre L2 header image Basic Troubleshooting for your IP phones

This article provides basic troubleshooting steps for common issues on your IP Phone and steps to resolve issues specific to your phone model. The most common issues you might encounter with your IP Phones include the inability to place or receive calls, poor audio and call quality issues, and having the wrong date and time setting on your desk phone.

Rainbow Office Knowledge Centre L2 header image Rainbow Office for Spectralink Integration

This article provides information about Spectralink Multi-Cell DECT devices that can be used as a Rainbow Office phone.

Rainbow Office Knowledge Centre L2 header image How to Set up User Call Screening

This article gives information on how Users set up Call Screening feature.

Rainbow Office Knowledge Centre L2 header image Configuring user extension Call Flip settings

This article provides instructions on how admins and users can configure the Call Flip settings on the Rainbow Office online account.

Rainbow Office Knowledge Centre L2 header image Set up User Greeting

This article provides instructions for Users on how to set up the User Greeting feature.