How to Add Contact to Favorites for Rainbow Office Desktop

March 15, 2021
Article : 007247

This article shows how you can add contacts to Favorites on the Rainbow Office softphone.

Contacts found on your Rainbow Office softphone can be added to Favorites which allows you to view their status. Favorites added locally will be synced to the RingCentral cloud and can be accessed from the Rainbow Office softphone.

 

QUICK TIP: Use the Filter to easily sort through your contacts.

 

Add contacts to Favorites via the Contacts Menu

1. Log in to Rainbow Office softphone

2. Click the Contacts icon

3. Select a contact you want to add to Favorites, then click the Favorite icon

NOTE: You can add up to 100 contacts from your Personal or Company list to your Favorites list. 

You can view the presence status of Company contact/s you have added to Favorites. These contacts can be Available, Busy, or Offline (the contact is either Invisible or Offline)

 

Add contacts to Favorites via the Favorites Menu

1. Log in to Rainbow Office softphone 

2. Go to Favorites

3. Click Add Contact, then select which contacts you would like to add to your Favorites by clicking the icon beside the contact

4. Click Save to finalize changes

NOTE: You can add up to 100 contacts from your Personal or Company list to your Favorites list.

You can view the presence status of Company contact/s you have added to Favorites. These contacts can be Available, Busy, or Offline (the contact is either Invisible or Offline)

 

Related Articles

Ways to Record Calls on Rainbow Office

This article discusses the two methods of recording a call in Rainbow Office.

Generate a Rainbow Office RingMe Button or URL

This article describes how to access, configure, and generate a RingMe button or link which you can use for your website or Email Signature.

Secure Voice Transport for 3rd Party Deskphones

This article describes the Secure Voice Transport encryption and how to configure Secure Voice Transport on 3rd party desk phones in Rainbow Office.

Allow Presence Monitoring on a User extension

This article provides instructions on how to allow Presence monitoring on a user extension.