15-Mar-2021
Article :007251

This article provides instructions on how you can block numbers on the Rainbow Office softphone.

Blocking Numbers allows you to prevent unwanted callers from calling your number. It is a good way to prevent unwanted calls and spam messages. When a number is added to the blocked numbers list, it blocks all incoming calls and faxes from that number.

IMPORTANT:

• When a number is added to the blocked numbers list, it blocks all incoming calls and faxes from that number.

• When Users block a number, it is only applied to the extension where they are logged in.

• If the Super Admin blocks a number while logged in to the System Extension (the main extension of the account), it is applied to all extensions in the account.

• It means that the number is blocked from calling any number associated with the account.

The following behavior are observed when a number is added to a User's blocked list: 

• The User/ Extension who added a number to its blocked list can still call and send faxes to a blocked number.

 

You can immediately block a User or a number in the Details section of your call log.

1. Click the Call Log button.

2. Click the Details  icon beside the number you wish to block.

3. Click the Block Number button.

4. Click Block to confirm.

 

Block a User or number in Settings 

 You can also block multiple Users and numbers from the Settings section.

1. Click the Gear or Settings button.

 
 
2. Click Calls.

3. Under the General tab, click the add   button beside Blocked numbers and then enter the number that you want to block in the field provided. Press [Enter] or click on any white space to save.



You will then see the blocked User or number under Blocked numbers.

Search for more Articles

Tags - Rainbow Office, Rainbow Office App, Blocking, Number, Softphone

Related Articles
26-Apr-2021
Rainbow Office Knowledge Centre L2 header image Park Location Feature Overview

This article provides information about Rainbow Office's Park Locations feature.

23-Apr-2021
Rainbow Office Knowledge Centre L2 header image Monitor a Call on Desk Phone

This article discusses the different kinds of Call Monitoring on Desk Phone.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Configuring phone settings in app desktop & web

This article provides the information on how to configure the phone settings in the Rainbow Office web app and Phone app.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Head-up Display (HUD) Call Monitoring on Rainbow Office

This article provides an overview of the Call Monitoring feature in Rainbow Office softphone HUD.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Configure Caller ID Settings in the Rainbow Office Account

This article provides the steps on how to configure your caller ID settings in the Rainbow Office online account.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Rainbow Office Softphone Overview

This article provides information about the features, benefits, availability of the Rainbow Office softphone.