15-Mar-2021
Article :008050

This article provides instructions for creating a Call Monitoring group in the Rainbow Office online account.

The Call Monitoring feature allows authorized Users to access another extension's call in real time. It works well with Rainbow Office desk phones that support presence. Monitoring and Presence features are available to all Rainbow Office Premium and Ultimate plans.

1. Log in to your Rainbow Office online account as an administrator

2. Go to Phone System > Groups > Call Monitoring > New Call Monitoring

3. Create a name for the Call Monitoring group and then click Next

4. Select the users that can monitor a call then click Next

5. Select the users that can be monitored and then click Save

6. Set up Presence on the extension that needs to monitor calls, making sure that the extensions that need to be monitored appear on the phone

7. Allow others to monitor the Presence status of the users who will be monitored

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Tags - Rainbow Office, Administration, Admin, Administration, Audio, Call, Monitoring

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