This article provides an overview of the Call Monitoring feature in Rainbow Office softphone HUD.
On the Rainbow Office softphone HUD, when an agent or user is on a call, the admin or supervisor can mouse over the user and click Monitor. When an agent or user is on a call in Rainbow Office softphone HUD, the administrator or supervisor can mouse over the user and click Monitor.
When a user is being monitored, the following actions are available:
|Whisper||This option allows the supervisor to speak with the user without interfering with the caller.|
|Barge In||This option allows the supervisor to join the call.|
|Take Over||This option allows the supervisor to take the call and proceed without the user who answered the call.|
NOTE: On-demand call recording will not work from the Rainbow Office Softphone for Desktop when monitoring another call. The user being monitored must have the Call Recording configured on their end
This article describes the Secure Voice Transport encryption and how to configure Secure Voice Transport on 3rd party desk phones in Rainbow Office.
This article describes how to access, configure, and generate a RingMe button or link which you can use for your website or Email Signature.
This article discusses the two methods of recording a call in Rainbow Office.
This article provides information on how to set your availability to Do Not Disturb in various Rainbow Office platforms.
This article provides instructions on how to allow Presence monitoring on a user extension.
This article provides information about the new EU Essentials offering of Rainbow Office.