This article provides an overview of the Call Monitoring feature in Rainbow Office softphone HUD.
On the Rainbow Office softphone HUD, when an agent or user is on a call, the admin or supervisor can mouse over the user and click Monitor. When an agent or user is on a call in Rainbow Office softphone HUD, the administrator or supervisor can mouse over the user and click Monitor.
When a user is being monitored, the following actions are available:
|Whisper||This option allows the supervisor to speak with the user without interfering with the caller.|
|Barge In||This option allows the supervisor to join the call.|
|Take Over||This option allows the supervisor to take the call and proceed without the user who answered the call.|
NOTE: On-demand call recording will not work from the Rainbow Office Softphone for Desktop when monitoring another call. The user being monitored must have the Call Recording configured on their end
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This article provides basic troubleshooting steps for common issues on your IP Phone and steps to resolve issues specific to your phone model. The most common issues you might encounter with your IP Phones include the inability to place or receive calls, poor audio and call quality issues, and having the wrong date and time setting on your desk phone.
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