Set Company-Wide Answering Rules for Holiday Schedule

March 15, 2021
Article : 009430

This article guides Administrators in setting up a company-wide answering rule for holiday hours.

Custom answering rules can be set for holidays or any other situations where you will need the calls rerouted to a message-only extension that will play your holiday announcement, then allow callers to leave you a message.

The steps below require Administrator access.

1. Create a Messages-Only extension. This extension will play your pre-recorded holiday announcement and store your caller's voicemail messages

2. Log in to the Rainbow Office online account

3. Go to Admin Portal > Phone System > Auto-Receptionist > IVR Settings

4. Click Custom Rule under Custom Answering Rules

5. Click Add Rule

6. Enter a descriptive name for the rule, then click Next. Example: Thanksgiving

7. Click on Date and/or Time, then select Specific Date Range. Set the Date and Time when the rule will be applied, then click Next

8. Select Bypass greeting to go to Extension, then click Select Extension

9. Select the Messages-Only extension for this holiday schedule, then click Done

10. Click Save

The page will redirect to a window that shows the list of all custom answering rules for company-wide call handling. Click on the Validate Rules button to make sure that the rules are set correctly.

 

Related Articles

Create Multi-level IVR Menus in XML

This article provides instructions on how Users with Administrator access can create Multi-level IVR Menus in XML via the Rainbow Office online account.

Adding Licenses, Devices, and Services to your Account

This article provides info on how to add licenses, devices, and services to your Rainbow Office account.

Enable or Disable Account Validation

This article provides information on Rainbow Office Account Validation and how it can be enabled or disabled.

Manage Auto-Receptionist in Rainbow Office Online Account

This article discusses the configuration settings for the auto-receptionist feature in your Rainbow Office online account.