How to Setup User Presence

May 17, 2021
Article : 009751

This article describes the steps to enable and configure Presence settings for Users.

Presence enables you to detect the phone status of your colleagues and display on your desk phones. Presence-capable phones have status indicator lights which allow the Admins and Users assigned with administrative permission to see who is available, busy, or on hold. Users can share their Presence status – available, busy, or on hold – with your Admins, QAs, supervisors, or managers.

1. Allow other users to monitor your extension.
2. Click Settings.
3. Click Phones & Numbers > Phones > Presence.
4. Under Permissions, select the Users who can answer calls when you are unavailable.
5. Check the box beside the extension's Name, then click Save.

Note: You can search for Users or use the filter to easily find specific Users. If you have a large organization, finding Users is easier by using both the search box and the filter.

Next Step: Select users to display on your phone

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