15-Mar-2021
Article :010054

This article provides information on how to check the status of your sent faxes in the Rainbow Office online account.

Sending in Progress

Check Outbox

Sent Successfully

Sent Items

Call Logs

 

Fax Sending in Progress: Check Outbox

1. Log in to the Rainbow Office online account

2. Go to Messages > Outbox

 

Fax Sent Successfully: Check Sent Items or Call Log

When your fax message has been sent successfully, the fax will disappear from the Outbox folder and will be moved to the Sent Items folder.

When the fax message fails to send (3rd attempt), it stays in the Outbox folder so you can attempt to resend at a later time. You can also check the status of a sent fax message under Call Log.

 

Fax Messages in Sent Items

1. Log in to the Rainbow Office online account

2. Go to Messages > Sent Items

 

Fax Messages in Call Log

1. Log in to the Rainbow Office online account

2. Click Call Log

3. Choose to show call logs records for today, yesterday, last 7, 30 or 60 days

4. Open More

5. Select Fax for Types of Call

6. Select Outbound for Call Direction

7. Click Apply

 

When filtered, it will show the Recipient's Fax Number under the Phone Number column, and the status of the sent fax under Result.

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Tags - Rainbow Office, Message & Fax, Fax, Message, Number

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