15-Mar-2021
Article :010054

This article provides information on how to check the status of your sent faxes in the Rainbow Office online account.

Sending in Progress

Check Outbox

Sent Successfully

Sent Items

Call Logs

 

Fax Sending in Progress: Check Outbox

1. Log in to the Rainbow Office online account

2. Go to Messages > Outbox

 

Fax Sent Successfully: Check Sent Items or Call Log

When your fax message has been sent successfully, the fax will disappear from the Outbox folder and will be moved to the Sent Items folder.

When the fax message fails to send (3rd attempt), it stays in the Outbox folder so you can attempt to resend at a later time. You can also check the status of a sent fax message under Call Log.

 

Fax Messages in Sent Items

1. Log in to the Rainbow Office online account

2. Go to Messages > Sent Items

 

Fax Messages in Call Log

1. Log in to the Rainbow Office online account

2. Click Call Log

3. Choose to show call logs records for today, yesterday, last 7, 30 or 60 days

4. Open More

5. Select Fax for Types of Call

6. Select Outbound for Call Direction

7. Click Apply

 

When filtered, it will show the Recipient's Fax Number under the Phone Number column, and the status of the sent fax under Result.

Search for more Articles

Tags - Rainbow Office, Message & Fax, Fax, Message, Number

Related Articles
10-Jun-2021
Rainbow Office Knowledge Centre L2 header image Check Voicemail Over the Phone on Rainbow Office

This article provides information on how to check your voicemail over the phone. Rainbow Office voicemails can be checked over the phone using your voicemail PIN and the phone keys.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Supported Fax Attachments

The article provides information for supported File Attachments for Faxes.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Set up Fax Cover Page in the Rainbow Office Phone App

This article provides instructions on how you can set up a fax cover page in the Rainbow Office softphone.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Send and Receive A Fax in the Rainbow Office App

This article provides the instructions for sending and receiving faxes in the Rainbow Office app.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Rainbow Office Fax Broadcasting Overview

This article contains information and steps for enabling "Fax Broadcasting", which, when enabled, allows you to send a fax message to 51 or more recipients at a time.

15-Mar-2021
Rainbow Office Knowledge Centre L2 header image Find the Company Dedicated Fax Number in Rainbow Office

This article provides instructions on how Administrators and Users can view the company's dedicated fax number via the Rainbow Office online account.