The Billing section of the Rainbow Office Online account allows Administrators to view and manage payment and services tied to their Rainbow Office account. This article covers the overview of your Service Plan. The Service Plan tab lets you access and configure your Rainbow Office Service Plan, how to change it, how much it costs, your Billing Cycle and your Next Billing Date.
1. Log In to your Rainbow Office Account. You need to have an Admin / Billing admin account to access the Billing tab.
2. On the Admin portal, click the Billing tab. Service Plan section is displayed by default.
3. On the Service Plan page you will have access to these information:
- Service Plan
Shows the Rainbow Office plan your account is subscribed to.
- Billing Plan
Shows your Rainbow Office account's monthly Subscription fee (Base Plan).
NOTE: The Billing Plan does not include the additional services such as additional numbers and lines.
- Billing Cycle
Shows the interval of time during which bills are prepared for the services consumed on your Rainbow Office account.
The Change Billing Cycle button is visible if your account is currently set-up on a monthly billing cycle. Clicking this button will open a window which allows you to switch from Monthly Subscription to Annual Subscription.
If you want to switch from Annual Subscription to Monthly Subscription, contact Rainbow Office Support.
- Billing History
Click View button to view the list of your Billing Transactions and Billing Statements.
Click Edit button to open the Auto-Purchase window. Auto-Purchase allows you to select the Calling Credits Package that Rainbow Office automatically adds to your account when you are running low on calling credits to prevent any potential interruption of service.
- Account Credit
If you downgrade your account at the middle of your Billing Cycle, the remaining funds will be added to your Account Credits, instead of a refund.
- Next Billing Date
Shows the date when Rainbow Office receives the payment from your account.
- Usage Info
You can view your total Used Plan Minutes for the current Billing Cycle and your available credits.
- Additional Services
Lists the services not included in your base plan that you have added to your Rainbow Office Account.
- Cancel Service Plan
Provides you the contact information to proceed with cancelling your Service Plan and what to expect after your account is cancelled.
This article provides information about the payphone surcharges in Rainbow Office.
This article provides information about the Limited Extension feature in Rainbow Office.
This article contains steps on how Administrators can set up the Rainbow Office Dial-by-Name Directory feature.
This article provides information on the Call Queue feature in the Rainbow Office online account.
This article discusses the options available to Rainbow Office users when backing up their account data. It also provides data retention guidelines for the account in general as well as for the Analytics Portal.
This article covers how Administrators can route company calls directly to an extension via the Rainbow Office online account.