This article explains what happens to your Rainbow Office account if you failed to pay on time.Recurring billing is done on the 1st, 3rd and 8th day from the due date. Email notifications are sent after each failed transaction. You can check the Billing section of the Rainbow Office online account to view payment, manage payment, and services tied to your Rainbow Office account.
The account will be suspended when billing fails on the 8th day. 2 weeks after the account was suspended, we send the last opportunity email. After another 1.5 months (2 months in total after the account was suspended), the account is cancelled. The cancellation of suspended accounts is automated.
This article provides information about the payphone surcharges in Rainbow Office.
This article contains steps on how Administrators can set up the Rainbow Office Dial-by-Name Directory feature.
This article provides information about the Limited Extension feature in Rainbow Office.
This article provides information on the Retention Management API for Rainbow Office.
This article provides information on the Call Queue feature in the Rainbow Office online account.
This article discusses the options available to Rainbow Office users when backing up their account data. It also provides data retention guidelines for the account in general as well as for the Analytics Portal.