15-Mar-2021
Article :010224

This article provides instructions on how you can configure the Messages notification settings so you can receive fax transmission results via email.

When you send a fax message, you will normally get an email from Rainbow Office for the Fax Transmission Results. You will need to set the email address where the notifications will be sent on the Messages & Notifications section of your Rainbow Office online account. 

NOTE: The time required for transmitting fax messages depends on the quality and content of the fax that will be sent. For documents that contain mostly text, it usually takes approximately 1 minute per page for the document to be delivered. When sending documents that contain graphics (scanned pages of documents), or for faxes sent to a slow fax line, it may take 5 minutes per page or more to be delivered.

1. Log in to the Rainbow Office online account

2. Navigate to the user extension settings following the steps below depending on your access profile:

Admin: Go to Admin Portal, then click My Extension > Settings

User: Go to Settings

3. Go to Notifications > Messaging Notifications

4. Check the box on the right of Fax Transmission Results under the By Email column

5. Look for Send Notifications to, then below the Email box, enter the email address that will receive the notification

6. Click Save

 
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Tags - Rainbow Office, Message & Fax, Fax, Message, Number

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