Where to View Received Faxes in the Rainbow Office Account

March 15, 2021
Article : 010227

This article provides information about where you can view the faxes that are sent to your Rainbow Office number. Messages are stored securely in your account, and can be delivered as email attachments.

View fax sent to the main company number

The fax message can be found in the Operator extension's Inbox.

1. Log in to the Rainbow Office online account using the Operator extension's credentials

2. For Users, click Messages > Inbox. For Administrators, click Admin Portal > My Extension > Messages > Inbox

 

View fax sent to the extension's direct phone number

Fax would be found in that specific extension's Inbox (ex, Ext 106). 

1. Log in to the Rainbow Office online account

2. For Users, click Messages > Inbox. For Administrators, click Admin Portal > My Extension > Messages > Inbox

 

View messages on Rainbow Office softphone and Rainbow Office mobile app

You can view your received faxes from the inbox section of your Rainbow Office softphone, or Rainbow Office mobile app.

 

Send copy of fax message to email as PDF

You can also send a copy of the fax message sent as a .pdf file to your email. You can do this by enabling this option on the Advanced Notifications section of your Rainbow Office online account.

 

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