15-Mar-2021
Article :010235

This article helps you check the settings when you are unable to send faxes via email.

The time required for transmitting fax messages depends on the quality and content of the fax that will be sent. For documents that contain mostly text, it usually takes approximately 1 minute per page for the document to be delivered. When sending documents that contain graphics (scanned pages of documents), or for faxes sent to a slow fax line, it may take 5 minutes per page or more to be delivered.

If you are unable to send faxes via email, make sure that the following settings are met:

Ensure that the Email address used to send a fax message is set on the User's Details

Ensure that the Email address is added to the User's Trusted Email Addresses List for sending faxes

Ensure that the combined size of all attached files does not exceed 20MB. Each attachment should not exceed 200 pages

Ensure that the attached files are supported. The file name of attached files should not include ampersands (e.g. &) or other special characters

Ensure that the email body is empty. Remove signatures, images or footnotes

If the above steps failed to resolve the issue, please contact Rainbow Office Support for assistance

 
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