17-May-2021
Article :0010276

This article provides instructions on how you can enable mobile notification timeouts for call forwarding.

When this feature is enabled, incoming calls to a specified user are not routed to voicemail or dispatched back to Call Queue for at least 30 seconds, allowing necessary time to answer the call on a mobile application.

Note: This feature is only available for the Rainbow Office app for iOS and the Rainbow Office app for desktop.
 
Requirements

• iOS 10 or later
• Windows 8.1 or later
My Desktop & Mobile Apps notification enabled
 
Enabling mobile notification timeout

1. Log into your Rainbow Office online account.
2. Follow the navigation path depending on your access profile:

a. Admins: On the Quick Access page in the Admin Portal, navigate to Users > Manage Users, select the extension to configure, then click Call Handling & Forwarding.
b. Users: Navigate to Settings > Call Handling & Forwarding.

3. Select User Hours.
4. Enable Always ring for at least 30 seconds before forwarding is completed.
 
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Tags - Rainbow Office, Rainbow Office Phone, Call, Call Handling, Phone

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